Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Willow Savage

Lenoir,NC

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Excellent relationship-building, multitasking and precise decision making.

Overview

10
10
years of professional experience

Work History

Assistant Manager

Concentrix
Hickory, NC
09.2020 - Current
  • Maintained up-to-date knowledge of company products and services.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Managed customer service inquiries and complaints in a timely manner.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Quality Control Inspector

Valdese Weavers
Valdese, NC
09.2018 - 08.2020
  • Adhered strictly to Good Manufacturing Practices guidelines at all times.
  • Ensured that all products met customer requirements prior to shipment.
  • Monitored production processes to ensure quality standards were met and documented results of inspections.
  • Verified accuracy of product labels, including expiration dates and lot numbers.
  • Generated reports summarizing inspection results, defect trends, and other statistical data.
  • Inspected products for defects and conformance to customer specifications using precision measuring instruments.
  • Worked closely with warehouse staff to ensure timely loading of products onto trucks for delivery.

Coordinating Manager

T.J. Maxx
Morganton, NC
06.2014 - 04.2020
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Reviewed performance metrics for each team member on a regular basis.
  • Implemented new procedures to optimize efficiency and productivity.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Analyzed results from surveys related to customer satisfaction.
  • Ensured accuracy of data entered into the project management system.
  • Established communication protocols between teams and departments.
  • Created detailed plans to manage workflow for upcoming projects.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Handled customer transactions with accuracy and efficiency.
  • Verified accuracy of incoming and outgoing funds.
  • Collaborated with auditors during annual audit process by providing requested information in an accurate and timely manner.
  • Monitored daily cash flow, prepared bank deposits and balanced tills.

Education

High School Diploma -

Mount Pleasant High School
Mount Pleasant, NC
05-2006

Skills

  • Product and service knowledge
  • Employee Performance Evaluations
  • Operations Management
  • Staff Training and Development
  • Strategic Planning
  • Sales monitoring and Growth
  • Financial Management
  • Customer Relationship Management (CRM)

Languages

English
Full Professional

References

References available upon request.

Timeline

Assistant Manager

Concentrix
09.2020 - Current

Quality Control Inspector

Valdese Weavers
09.2018 - 08.2020

Coordinating Manager

T.J. Maxx
06.2014 - 04.2020

High School Diploma -

Mount Pleasant High School

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Willow Savage