Summary
Overview
Work History
Education
Skills
Timeline
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Willow Thompson

Acworth,GA

Summary

Dependable | Resourceful | Flexible


Driven Customer Support Representative with over 3 years of experience. Always on time and show initiative while at work. Problem solver that promotes customer satisfaction by resolving concerns and answering questions. Friendly personality improves customer comfortability and retention. Flexible and willing to learn new skills that improve myself and the work environment.



Overview

3
3
years of professional experience

Work History

Costumer Service Associate

Walgreens
02.2023 - Current
  • Connected with customers to address questions and resolve issues through phone and email.
  • Collaborated with team members to achieve monthly sales targets and improve overall store performance.
  • Supported management in implementing new policies and procedures for increased efficiency within the store operations.
  • Resolved escalated customer complaints professionally and efficiently, restoring client confidence in the brand.
  • Balanced multiple priorities during peak times while maintaining composure under pressure situations.
  • Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.

Host/ Online Orders

Huey Lueys
08.2022 - 06.2023
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.

Cashier

Kroger
06.2021 - 06.2022
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Built relationships with customers to encourage repeat business.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

High School Diploma -

Kennesaw State University
Kennesaw, GA

High School Diploma -

North Paulding High School
Dallas, GA
05.2023

Skills

  • Patience and Tolerance
  • Effective Communication
  • Strong Work Ethic
  • Active Listening
  • Adaptability and Flexibility
  • Customer Service Excellence
  • Organizational Skills
  • Telephone Etiquette
  • Multitasking Abilities
  • Time Management
  • Problem Solving
  • Attention to Detail

Timeline

Costumer Service Associate

Walgreens
02.2023 - Current

Host/ Online Orders

Huey Lueys
08.2022 - 06.2023

Cashier

Kroger
06.2021 - 06.2022

High School Diploma -

Kennesaw State University

High School Diploma -

North Paulding High School

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Willow Thompson