Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Work Availability
Work Preference
Interests
Timeline
OfficeManager
Willow Ritter

Willow Ritter

Clarksville

Summary

Hardworking Student offering part-time work experience and extensive knowledge of behavioral changes in animals and humans. Four years of study in cellular, animal, and human-based sciences. Meticulous and detail-oriented with excellent observational, organizational and communication skills.

Overview

6
6
years of professional experience
1
1
Certification
2
2
Languages
4
4
years of post-secondary education

Work History

Lab Accessioner

MATClinics
Dundalk, MD
06.2024 - Current
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Nurse Practitioner Scribe

MATClinics
05.2023 - 08.2023
  • Utilized customized patient teaching tools to support patients.
  • Developed rapport with patients quickly through genuine interest in their concerns, resulting in high levels of trust between caregiver and client.
  • Verified medical terminology and codes to deliver accurate and up-to-date information.
  • Enhanced patient care by diligently transcribing physician-patient interactions during medical examinations.

Transcriptor

Rev.com Inc.
03.2022 - 07.2023
  • Enhanced transcription accuracy by diligently proofreading and editing final documents.
  • Developed and implemented strategies to improve transcription efficiency.
  • Performed freelance work with flexibility to meet employer-set deadlines.

Customer Service Representative

United Parcel Service, UPS
02.2021 - 07.2021
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Delivered prompt service to prioritize customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Shampoo Technician

Filiz's Hair Design
06.2019 - 08.2019
  • Increased client retention with personalized product recommendations based on hair type and needs.
  • Assisted stylists in their daily tasks, ensuring timely completion of appointments and maximum productivity..
  • Communicated with hairdressers to address customer issues and appointment conflicts.
  • Improved customer satisfaction by providing exceptional scalp massages and shampoo treatments.
  • Stocked shelves and merchandise and kept tidy appearance of salon.
  • Ensured a welcoming environment for all clients by maintaining cleanliness throughout the salon space.

Equine Daily Care Provider

McDonogh School
06.2018 - 08.2018
  • Documented animals' condition for review by senior staff.
  • Kept animal coats clean and healthy with regular washing, grooming, and trimming.
  • Trained animals in behavioral compliance with simple commands.
  • Ensured horses were properly outfitted with appropriate tack for various riding disciplines or therapeutic sessions.
  • Washed, trimmed and brushed animals to maintain good grooming standards.
  • Monitored animals for behavioral problems and signs of health issues.
  • Managed inventory and maintained optimal storage to meet expected needs.

Education

Bachelor of Science - Neuroscience (Hons)

University of St Andrews
St. Andrews, Scotland
09.2020 - 06.2024

High School Diploma -

McDonogh School
Owings Mills, Maryland
06.2020

Skills

  • Project Planning
  • Fast Learner
  • Punctual and Reliable
  • French Fluency
  • Time Management
  • Complex Problem-Solving
  • Data Entry

Certification

  • Qualsafe Level 3 Emergency First Aid at Work Training - November 2023 - November 2024

Additional Information

I have always loved the ocean growing up: the Baltimore National Aquarium has been a safe space for me throughout the years. As a child and young adult, I spent a lot of time learning how to identify saltwater creatures by markings alone. I received my Junior Open Water Diving Certificate in 2013 and plan on re-certifying to an Open Water Diving Certificate now that I am over 15. In high school, Before the pandemic, I was working with the pacific octopus handler in the Baltimore National Aquarium to observe the octopus's behaviors and care as a project to graduate (this was not completed due to restrictions). Being able to be surrounded by the place and animals that I love would be an unbelievable experience.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Part TimeInternship

Work Location

On-SiteRemoteHybrid

Important To Me

Work-life balanceCareer advancementPaid time offFlexible work hoursPersonal development programsCompany Culture

Interests

Neuroscience

Neural Engineering

Marine Biology

Creative Writing

Timeline

Lab Accessioner

MATClinics
06.2024 - Current

Nurse Practitioner Scribe

MATClinics
05.2023 - 08.2023

Transcriptor

Rev.com Inc.
03.2022 - 07.2023

Customer Service Representative

United Parcel Service, UPS
02.2021 - 07.2021

Bachelor of Science - Neuroscience (Hons)

University of St Andrews
09.2020 - 06.2024

Shampoo Technician

Filiz's Hair Design
06.2019 - 08.2019

Equine Daily Care Provider

McDonogh School
06.2018 - 08.2018

High School Diploma -

McDonogh School
Willow Ritter