Will’s Guillouette
Spring,Texas
Summary
Dedicated and adaptable professional with a proactive attitude, strong work ethic, and effective communication skills. Able to learn quickly and contribute to a dynamic team to support organizational goals.
Overview
10
10
years of professional experience
Work History
Operations Manager
Conns home plus
Houston
07.2021 - Current
- Recruit, interview, select, manage, and train a team of customer service representatives and Associates
- Ensure company established customer service standards are achieved
- Research and resolve invoice discrepancies
- Responsible for maintaining strict cash control procedures
- Full oversight of warehouse, inventory control, cycle counts, product and merchandising
- Work closely with store’s management team to set and/or implement and enforce policies and procedures
- Create Warehouse staffing schedules
- Ensures accuracy and integrity of product shipments
- Special projects as assigned
Operations Manager
Mattress Firm
Pensacola
05.2019 - 06.2020
- Reviews P/L’s and makes adjustments if necessary, to achieve budget goals
- Re-orders inventory to maximize sales, bases quantity and item decisions on historic results and future sale events
- Communicates weekly with District Mgr
- To have knowledge of future sales events
- Develops assistant manager to have the skills to manage when left in charge
- Is responsible for inventory control and other assets of the company
- Cooperates with Loss Prevention on audits
- Coaches delivery drivers (contract or employees) on their processes to provide the best customer service
- Maximizes employee/contractor drivers to increase delivery potential and cost efficiencies
- Reviews payroll for accuracy; employee and contractor
- Communicates with Human Resources on all employee issues regarding discipline or termination prior to reacting with the employee
- Responsible for the physical condition of equipment and building
- Has a knowledge of OSHA laws and complies with all safety procedures
- Trains and develops the staff to be successful in completing their job descriptions
- Prepares schedules for the staff
Assistant Operations Manager
Mattress Firm
Houston
09.2018 - 05.2019
- Continually searches for opportunities to improve efficiencies in operations to improve customer service
- Completes projects within the requested time frame
- Assists with the inventory/cycle count process
- Coaches and builds our delivery staff (contract and employee) on their practice of providing optimal guest satisfaction
- Communicates with Human Resources on all employee issues to include discipline, termination, pay increases, and benefits
- Trains and develops a successful staff
Operations Manager
Mattress Firm
Baton Rouge
11.2016 - 09.2018
- Reviews P/L’s and makes adjustments if necessary, to achieve budget goals
- Re-orders inventory to maximize sales, bases quantity and item decisions on historic results and future sale events
- Communicates weekly with District Mgr
- To have knowledge of future sales events
- Develops assistant manager to have the skills to manage when left in charge
- Is responsible for inventory control and other assets of the company
- Cooperates with Loss Prevention on audits
- Coaches delivery drivers (contract or employees) on their processes to provide the best customer service
- Maximizes employee/contractor drivers to increase delivery potential and cost efficiencies
- Reviews payroll for accuracy; employee and contractor’s
- Communicates with Human Resources on all employee issues regarding discipline or termination prior to reacting with the employee
- Responsible for the physical condition of equipment and building
- Has a knowledge of OSHA laws and complies with all safety procedures
- Trains and develops the staff to be successful in completing their job descriptions
- Prepares schedules for the staff
Assistant Operations Manager
Mattress Firm
Houston
02.2015 - 10.2016
- Maintains constant communications with district managers/operations teams to maintain knowledge of upcoming sales events, store openings, floor sample roll outs, etc
- Continually searches for opportunities to improve efficiencies in operations so as to improve customer service
- Completes projects within the requested time frame
- Trains and develops a successful staff
- Coaches and builds our delivery staff (contract and employee) on their practice of providing optimal guest satisfaction
- Maintains low levels of clearance product within the warehouse
- Establishes a strong rapport between Transfers department and store employees
- Works with Warehouse managers to maintain budgets that achieve the operating profit goals of Mattress Firm
Education
Some College -
University of Buffalo
01.2004
High School Diploma -
South Shore High School
01.2001
Skills
- Strategic Development
- Efficiency Optimization
- Operational Guidelines Development
- System Deployment
- Collaborative Leadership
- Critical Thinking
- Financial Planning
- Client Relationship Management
- Logistics Management
- P&L Management
- Problem-Solving
- Schedule Management
- Team Building/Leadership
- Workflow Optimization
Timeline
Operations Manager
Conns home plus
07.2021 - Current
Operations Manager
Mattress Firm
05.2019 - 06.2020
Assistant Operations Manager
Mattress Firm
09.2018 - 05.2019
Operations Manager
Mattress Firm
11.2016 - 09.2018
Assistant Operations Manager
Mattress Firm
02.2015 - 10.2016
Some College -
University of Buffalo
High School Diploma -
South Shore High School
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