William Sciluffo
Woodstock,IL
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
17
17
years of professional experience
Work History
Store Manager
Uhaul Moving And Storage
01.2010 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Inspected installations to check for functionality and maintain customer satisfaction.
- Operated tools, equipment, and machinery according to safety standards.
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing risk of accidents or injuries.
- Unloaded materials and goods at designated locations for best project availability.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
Bagger and Stocker
Jewel-Osco
01.2007 - 01.2010
- Assisted with maintaining clean and organized store appearance.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Worked together with cashiers to guarantee customer satisfaction.
- Provided support to customers in shifting purchases from carts to cars to maintain customer satisfaction.
- Greeted guests entering and exiting store to foster customer satisfaction.
- Assisted with backroom duties by unloading deliveries and stocking shelves.
- Stocked shelves and displays 5 days per week to maintain active inventory.
- Consistently lifted materials weighing as much as 50 pounds.
Education
High School Diploma -
Woodstock High School
Woodstock05.2010
Skills
- Staff Management
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Strategic Planning
- Forklift Operator Certification
- Hitch Installation
- Construction
- Worksite safety
Timeline
Store Manager
Uhaul Moving And Storage
01.2010 - Current
Bagger and Stocker
Jewel-Osco
01.2007 - 01.2010
High School Diploma -
Woodstock High School
Similar Profiles
Velicity ZavalaVelicity Zavala
Customer Service Representative at Uhaul Moving And StorageCustomer Service Representative at Uhaul Moving And Storage
Georgette LasleyGeorgette Lasley
E-Live Verify Agent EAlert at Uhaul Moving And StorageE-Live Verify Agent EAlert at Uhaul Moving And Storage
WILLIE PATTERSONWILLIE PATTERSON
Lead Customer Service Representative at Uhaul Moving And StorageLead Customer Service Representative at Uhaul Moving And Storage
Rudy HuertaRudy Huerta
Hitch professional at Uhaul Moving And StorageHitch professional at Uhaul Moving And Storage
Lizabeth HernandezLizabeth Hernandez
Swim Instructor at Life Time Fitness Inc.Swim Instructor at Life Time Fitness Inc.