Willum Folborg
Mastic
Overview
2
2
years of professional experience
Work History
Drive Through Attendant
Sonic Drive-in
07.2024 - Current
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
Store Associate
Walmart
06.2024 - 01.2025
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
Host
Applebee's Grill + Bar
01.2023 - 12.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Crew Member
Dairy Queen
11.2022 - 06.2023
- I am going for a regents diploma and I would like to further my education from high school
- I am seeking employment now to prepare my future
- I am a hardworking person who is very passionate at what I do
- I have great communication skills, also great interaction skills with people
Education
12th grade education - Construction Management
William Floyd High School
Mastic, NY01.2024
Skills
- Customer service (1 year)
- Food service (1 year)
- Communication skills
- Pricing
- Grocery store
- Cash register
- Cash handling
- Restaurant experience
- Serving
- Cooking
- Organizational skills
- Merchandising
- Leadership
- Strong work ethic
- Team player attitude
- Reliability and punctuality
- Cleanliness and hygiene
- Safety awareness
- Incident reporting
- Trash removal
- Multi-line phone system
- Customer service
- Excellent communication
- Time management
- Attention to detail
- Teamwork and collaboration
- Multitasking
- Guest services
- Problem-solving
- Team building
- Active listening
- Decision-making
- Organization
- Inventory and supply
Timeline
Drive Through Attendant
Sonic Drive-in
07.2024 - Current
Store Associate
Walmart
06.2024 - 01.2025
Host
Applebee's Grill + Bar
01.2023 - 12.2024
Crew Member
Dairy Queen
11.2022 - 06.2023
12th grade education - Construction Management
William Floyd High School
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