Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Quote
Timeline
Volunteer

WILLY NOUMO

San Francisco,CA

Summary

You people will be very happy having with, because I'm a positive person Humanis.

I don't look for trouble, I don't argue with people even when I'm right.


I have a lot of love, happiness to share and I Believe in God Almighty.

I'm currently student at CCSF for Associates degree in Journalism, cinema and cyber security.

Overview

4
4
years of professional experience

Work History

Food Runner

Yapaki Prestige
02.2019 - 08.2023
  • Arranged tables and chairs for special occasions and events.
  • Delivered correct food items to tables according to order documentation.
  • Contributed to increased sales by upselling appetizers, desserts, or beverages when delivering food items to tables.
  • Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Developed strong relationships with regular patrons, creating a loyal customer base for the establishment through personalized service delivery.
  • Kept detailed knowledge of and followed all food safety guidelines.
  • Responded to customer complaints and inquiries promptly, finding swift resolutions.
  • Demonstrated adaptability in handling diverse menu offerings and accommodating special dietary requests when necessary.
  • Collaborated well with other food runners to deliver orders accurately.
  • Established rapport with customers by providing friendly and attentive service.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Greeted customers and provided outstanding customer service.
  • Cleaned and sanitized food preparation and serving areas.
  • Supported efficient restaurant operations by consistently restocking supplies as needed throughout shifts.
  • Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Organized and replenished supplies at food stations to optimize team performance.
  • Enhanced dining experience by attentively responding to guest requests and providing accurate information about menu items.
  • Offered product samples, answered questions and helped customers find items.
  • Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
  • Greeted customers and provided menus upon arrival to dining room.
  • Collaborated with other dining room and bar staff to facilitate efficient service.
  • Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
  • Set up advertising signs and displays on shelves, counters and tables.
  • Restocked food supplies in kitchen and organized storage areas.
  • Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
  • Processed payments for orders and provided customers with change.
  • Facilitated smooth shift transitions by communicating pertinent information between incoming and outgoing staff members effectively.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Garnished dishes and quickly delivered items to customers, minimizing wait times.
  • Engaged in suggestive selling and other sales techniques.
  • Provided exceptional customer service by attentively listening to guests'' concerns and addressing them accordingly.
  • Cleared tables immediately after guests left in preparation for next party.
  • Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
  • Cultivated warm relationships with regular customers.
  • Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
  • Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
  • Provided attentive service and proactively assessed guest needs.
  • Assisted with bussing tables and cleaning up spills.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Monitored dining room and bar areas for signs of overcrowding.
  • Proactively anticipated guests'' needs through attentive observation and prompt assistance when required.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
  • Assisted wait staff with timely food delivery and guest requests.
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Trained and mentored newly hired employees to explain process flow and safety procedures.
  • Monitored food temperatures and kept records of all food items.
  • Operated dishwashers and other kitchen equipment according to safety guidelines.
  • Monitored dining room inventory and replenished as necessary.
  • Assisted customers with carry-out service.
  • Addressed customer complaints and inquiries to verify satisfaction.
  • Operated cash register and processed payments from customers.
  • Ensured timely refilling of beverages and removal of used dishes, enhancing the overall dining experience for guests.
  • Organized and detail-oriented with a strong work ethic.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Passionate about learning and committed to continual improvement.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Applied effective time management techniques to meet tight deadlines.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Learned and adapted quickly to new technology and software applications.
  • Strengthened communication skills through regular interactions with others.
  • Proven ability to learn quickly and adapt to new situations.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Paid attention to detail while completing assignments.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Provided professional services and support in a dynamic work environment.
  • Developed strong communication and organizational skills through working on group projects.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Education

Journalism AA - T

CCSF
Ocean Campus

Highschool Diploma - Science Education

Cambridge Highschool Mutengene
Tiko Road Mutengene
07.2010

Skills

  • Relationship Building
  • Kitchen Support
  • Timely food delivery
  • Strong teamwork
  • Table setup
  • Fine Dining
  • Dining room organization
  • Place settings
  • Kitchen Communication
  • Customer Service
  • Customer Relations
  • Food Running
  • Ordering Procedures
  • Table Setting
  • Server Support
  • Clear Communication
  • Teamwork and Collaboration
  • Kitchen Operations
  • Menu Memorization
  • Wait Staff Support
  • Food Delivery
  • Meal delivery
  • Table layout
  • Computer Skills
  • Quality Assurance
  • Hospitality service expertise
  • Food safety knowledge
  • Decision-Making
  • Conflict Resolution
  • Guest service
  • Menu Recommendations
  • Menu familiarity
  • Employee Training
  • Table clearing
  • Performance Improvement
  • Attention to Detail
  • Cross-Selling and Upselling
  • Strong Work Ethic
  • Order delivery practices
  • Problem-Solving
  • Restaurant Etiquette
  • Heavy Lifting
  • Cleaning and sanitizing
  • Language Fluency
  • Proficient in Software
  • Safety awareness
  • Time Management
  • Flexible Schedule
  • Bussing Tables
  • Cleanliness

Languages

French
Full Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Food Runner

Yapaki Prestige
02.2019 - 08.2023

Journalism AA - T

CCSF

Highschool Diploma - Science Education

Cambridge Highschool Mutengene
WILLY NOUMO