Willy Pond

Mixologyflaired.com

• Actively participated in promotional events such as tastings or themed nights to attract new clientele to the establishment.
• Developed signature cocktails for special events, resulting in positive feedback from guests and management.

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Used extensive knowledge of beer, wine and spirits to upsell and make informed recommendations to customers.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.

• Mixed unique and interesting cocktails for customers, including bar specials.
• Helped management plan and serve bar menu exceeding customer expectations.
• Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.

• Creative Director for in-depth cocktail program.
• Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
• Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
• Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
• Upsold daily specials and beverage promotions to exceed daily sales goals.