Willyann Denham
Honolulu,HI
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Hardworking and passionate with strong organizational skills eager to secure this position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Customer Service Agent
Worldwide Flight Services
San Diego, CA
10.2025 - Current
- Provided exceptional customer support during check-in and boarding processes.
- Assisted passengers with special needs, ensuring compliance with airline policies.
- Managed passenger inquiries regarding flight schedules, gate changes, and travel regulations.
- Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
- Handled disruptions such as denied boarding or oversold flights calmly and professionally while finding alternative solutions for affected passengers.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Sales Associate
ABC Stores
2490 Kalakaua Ave Ste 103, Honolulu, Hi 96815
10.2024 - 04.2025
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Assistant Store Manager
711
1960 Kapiolani Blvd, Honolulu, Hi 96826
06.2020 - 05.2022
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers with prompt and polite support in-person and via telephone.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Resolved customer complaints with empathy and professionalism, maintaining positive store reputation.
- Managed efficient cash register operations.
Sales Associate
Forever 21
1555 Kona St, Honolulu,Hi 96814
08.2018 - 12.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
High School Diploma - Hospitality And Tourism Management
Kaimuki High School
2705 Kaimuki Ave, Honolulu, Hi 9681605-2020
Skills
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Exceptional customer service
- Relationship building
- Flexible schedule
- Verbal/written communication
- Strong multitasking
Languages
English
Full Professional
Micronesian
Native or Bilingual
Timeline
Customer Service Agent
Worldwide Flight Services
10.2025 - Current
Sales Associate
ABC Stores
10.2024 - 04.2025
Assistant Store Manager
711
06.2020 - 05.2022
Sales Associate
Forever 21
08.2018 - 12.2019
High School Diploma - Hospitality And Tourism Management
Kaimuki High School