Wilma Apa
Modesto,CA
Summary
Proven track record in enhancing patient registration efficiency and accuracy at Doctors Hospital Of Manteca, leveraging expertise in healthcare industry knowledge and data entry proficiency. Skilled in fostering patient confidentiality and improving interdepartmental communication, significantly contributing to elevated patient satisfaction and streamlined operations. Diligent Registration Clerk known for being a capable and patient employee. Poised in even the most trying of circumstances. Pursuing a new role where hard work and dedication will be highly valued. Experienced Registration Clerk providing reservation requests, information and excellent quality care for guests. Excellent customer service and interpersonal skills. Highly knowledgeable [Job Title] with wealth of healthcare experience and expertise in problem-solving. Talented in maintaining complex and comprehensive databases covering patient information. Dedicated to proactive monitoring and thorough reporting using top-notch technical abilities. Knowledgeable administrative professional with expertise in medical records management, coding and data entry. Proven ability to review and document clinical data, ensuring accuracy and compliance. Well-versed in ICD-10, CPT and HCPCS coding systems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
34
34
years of professional experience
Work History
Registration Associate II
Doctors Hospital Of Manteca
06.2009 - Current
- Maintained strict confidentiality of patient information in compliance with HIPAA regulations.
- Demonstrated excellent customer service skills while addressing diverse needs of patients during the registration process, fostering a welcoming atmosphere.
- Collaborated with medical staff to ensure prompt scheduling and coordination of patient appointments.
- Promoted an organized work environment through proper maintenance of paper-based files and digital databases related to patient registrations.
- Actively participated in departmental meetings, sharing insights on improving workflows based on firsthand experiences with patients'' registration issues.
- Streamlined registration processes by implementing efficient tools and software.
- Enhanced communication among departments by providing clear updates on patient registration statuses.
- Performed regular audits on completed registrations to maintain high levels of accuracy in both demographic data collection and insurance documentation.
- Coordinated with other departments such as billing and admissions to ensure seamless transfer of patient information throughout their treatment journey within the facility.
- Verified insurance eligibility and obtained necessary authorizations for services, reducing billing errors.
- Contributed to the development of new policies and procedures to improve overall department functionality.
- Ensured accuracy of demographic information entered into electronic health records systems, minimizing discrepancies in billing and medical records.
- Improved customer satisfaction with timely and accurate registration data entry.
- Worked diligently to meet or exceed departmental goals for registration completion rates, contributing positively to the organization''s overall efficiency.
- Established strong working relationships with insurance providers to facilitate smooth processing of claims and coverage verification.
- Provided exceptional support to patients in understanding their insurance benefits, payment expectations, and financial assistance opportunities when necessary.
- Resolved patient inquiries regarding registration procedures, alleviating concerns and promoting a positive experience.
- Assisted in staff training efforts, sharing expertise on best practices for accurate and efficient registration processes.
- Completed registration paperwork, verifying accurate patient information.
- Answered patient questions and inquiries regarding registration process and documentation.
- Confirmed patient demographics and updated practice management software for accuracy.
- Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
- Entered patient information into payment system accurately for billing purposes.
- Assisted in processing patient payments via cash, checks and credit cards.
- Explained form wording to patients to help each understand information required.
- Updated patient contact information to support accurate electronic medical records.
- Used [Software] to record and organize patient insurance and medical information.
- Safeguarded patient privacy with strict adherence to data security protocols related to electronic health records.
- Welcomed as many as [Number] patients daily, directing to appropriate departments within facility and coordinating assistance with transportation.
- Upheld HIPAA regulations and standards for protecting patient information.
- Performed regular quality and validation assessments on patient data to verify accuracy.
Accounts Manager
Psychiatric Medical Group
09.1990 - 10.2007
- Generated financial and operational reports to assist management with business strategy.
- Implemented efficient billing procedures to reduce outstanding receivables and improve cash flow.
- Collaborated with purchasing department to reconcile vendor invoices and facilitate payments.
- Boosted client satisfaction by effectively managing accounts and addressing concerns promptly.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Optimized internal communication between departments to address client inquiries efficiently and accurately.
- Resolved complex customer issues, maintaining professionalism and preserving long-term relationships.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
Education
Bachelor of Science - Accounting
University of San Carlos
Cebu City, Cebu, Philippines10.1975
Skills
- Healthcare Industry Knowledge
- Patient confidentiality
- Insurance Verification
- Data entry proficiency
- Appointment Scheduling
- Accuracy and Precision
- Cultural Sensitivity
- Healthcare experience
- Patient Scheduling
- Office Organization
- Patient Registration
- Medical Terminology
- Registration data intake
- Payment Processing
- Pre-Registration Documentation
- Patient Transfer Coordination
Timeline
Registration Associate II
Doctors Hospital Of Manteca
06.2009 - Current
Accounts Manager
Psychiatric Medical Group
09.1990 - 10.2007
Bachelor of Science - Accounting
University of San Carlos
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