Wilma Collins
Tunnel Hill,GA
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Cochran's Auto Truck Stop. Excelled in cash management and fostering positive client relationships, significantly reducing data entry errors and managing high-volume calls with exceptional telephone etiquette. Demonstrated multitasking prowess and a keen eye for detail, ensuring operational excellence.
Work History
Clerk
Circle K
11.2022 - 01.2025
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Store Manager
Cochran's Auto Truck Stop
01.2010 - 12.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
High School Diploma -
06-1968
Skills
- Telephone etiquette
- Customer satisfaction
- Cash handling
- Cash management
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