Wilma Cuesta Feliz
Pemberton,NJ
Summary
Seasoned Area Vice President with proven leadership in driving business growth and maximizing profitability. Possess strong strategic planning, team building, and negotiation skills. Known for fostering relationships with key stakeholders, developing innovative solutions to operational challenges and ensuring optimal execution of corporate strategies. Impact includes turning around underperforming regions through the implementation of effective sales and marketing strategies.
Overview
17
17
years of professional experience
Work History
Area VP of Operations
AccentCare
Brooklyn, NY
02.2024 - Current
- Established and maintained strong relationships with key clients and stakeholders.
- Collaborated with cross-functional teams to align organizational goals.
- Mentored junior staff, fostering professional development and teamwork.
- Implemented performance metrics to evaluate team effectiveness and productivity.
- Coordinated regional training programs to enhance team capabilities and skills.
- Recruited, interviewed, hired, trained, coached, managed performance and provided leadership development for all staff members assigned under my supervision.
- Maintained current knowledge of relevant laws and regulations pertaining to area operations.
- Identified key customer segments, developed sales strategies to maximize market share.
- Monitored competitive activity within the region in order to stay ahead of industry trends.
- Facilitated training sessions for new hires on product knowledge, sales techniques, and other related topics.
- Implemented best practices throughout the region in order to standardize operations and increase efficiency.
- Assisted in developing budgeting processes for each area within the region.
- Created monthly reports summarizing regional progress against established goals and objectives.
- Resolved escalated customer issues as needed in order to maintain high levels of customer satisfaction.
Regional Director of Operations
AccentCare
Brooklyn, Brooklyn
11.2021 - 02.2024
- Oversaw daily operations across multiple regional facilities.
- Collaborated with cross-functional teams to enhance operational efficiency.
- Managed vendor relationships to ensure service quality and compliance.
- Led training programs to enhance staff performance and productivity.
- Facilitated regular meetings to align team goals with organizational objectives.
- Analyzed data to identify areas of improvement in processes or procedures within the region.
- Monitored customer service levels and took corrective action when necessary.
- Implemented new technologies and systems to optimize operational efficiencies in the region.
- Managed regional staff, including hiring, training, performance reviews and disciplinary actions.
Operations Client Care Director
AccentCare
Brooklyn, NY
02.2020 - 10.2021
- Developed care plans to meet individual patient needs and preferences.
- Coordinated with healthcare teams to ensure quality service delivery.
- Managed staff schedules to optimize care coverage and resource allocation.
- Conducted training sessions for new staff on best care practices.
- Facilitated communication between families and healthcare providers for effective support.
- Oversaw patient assessments to evaluate ongoing care effectiveness and adjustments.
- Resolved conflicts among staff to maintain a positive work environment.
- Facilitated communication among health professionals, family members and other caregivers to ensure continuity of care across settings.
- Initiated clinical audits focused on improving quality of care provided to residents throughout the facility.
- Collaborated with administrative personnel to develop strategies aimed at increasing efficiency while maintaining high standards of service delivery.
- Participated in budget planning process for the department including forecasting expenses for supplies and equipment needed for patient services.
- Analyzed data trends from surveys conducted by external agencies such as CMS or Joint Commission accreditation bodies.
Patient Care Coordinator
AccentCare
Brooklyn, NY
07.2008 - 11.2018
- Coordinated patient appointments and managed scheduling efficiently.
- Communicated with healthcare providers to ensure accurate patient information.
- Assisted patients with insurance inquiries and benefits verification processes.
- Maintained electronic health records for compliance and accessibility.
- Facilitated patient education on care plans and treatment options.
- Collaborated with interdisciplinary teams to enhance patient care quality.
- Provided support during intake processes for new patients effectively.
- Handled patient follow-ups to ensure continuity of care and satisfaction.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Provided administrative support for patient care staff.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Processed patient intake information and updated medical records prior to treatment.
- Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
Education
Associate of Arts - Business Management
Borough of Manhattan Community College
New York, NY09-2009
Skills
- Vendor management
- Data analysis
- Customer relationship management
- Team building
- Employee training
- Operational efficiency
- Conflict resolution
- Scheduling
- Office administration
- Attention to detail
- Excellent communication
- Verbal and written communication
Languages
Spanish
Native/ Bilingual
Accomplishments
- C&I Leadership Council Teams
Timeline
Area VP of Operations
AccentCare
02.2024 - Current
Regional Director of Operations
AccentCare
11.2021 - 02.2024
Operations Client Care Director
AccentCare
02.2020 - 10.2021
Patient Care Coordinator
AccentCare
07.2008 - 11.2018
Associate of Arts - Business Management
Borough of Manhattan Community College
Similar Profiles
Brianna KingBrianna King
Intake Coordinator at AccentCareIntake Coordinator at AccentCare
Candice WeberCandice Weber
Logistics Scheduling Supervisor at AccentCareLogistics Scheduling Supervisor at AccentCare
Molly MarshallMolly Marshall
Home Health Coordinator at AccentCareHome Health Coordinator at AccentCare
Tyler McBrideTyler McBride
Head Instructor at RABJJ AcademyHead Instructor at RABJJ Academy
Kiron AlleyneKiron Alleyne
Sales Consultant at Verizon WirelessSales Consultant at Verizon Wireless