Wilma Fay President
Kansas City
Summary
Compassionate healthcare professional with a background in nursing, known for high productivity and efficient task completion. Skilled in patient care management, emergency response, and infection control. Excel at communication, teamwork, and empathy, ensuring optimal patient outcomes and collaborative healthcare environments.
Overview
34
34
years of professional experience
Work History
Wellness Nurse
Sisters In Christ
Raytown
01.2024 - Current
- Identified potential health risks to provide early intervention services.
- Educated clients on wellness practices and healthy lifestyle choices to promote long-term health improvement.
- Assisted professionals with creation of tailored care plans for participants based on individual needs.
- Advocated for patient/participant needs with interdisciplinary team and implemented outlined treatment plans.
- Dispensed medication and monitored participant health to ensure adherence to treatment plans.
- Collaborated with multidisciplinary team members to ensure optimal participant patient outcomes.
- Trained staff on effective techniques for participant care and wellness strategies.
- Discussed methods to help relieve stress and anxiety without medication such as yoga and meditation.
- Coordinated discharge planning to facilitate smooth transition and ongoing support for participants.
- Maintained strict patient/participant data procedures to comply with HIPAA laws and prevent information breaches.
- Interpret and evaluate diagnostic tests to identify and assess participant's condition.
LPN Team Lead Office/Procedure Nurse
HCA Midwest Health System-KC Gastroenterology
Overland Park
09.2020 - 07.2025
- Supported physicians during diagnostic procedures and examinations efficiently.
- Trained new staff on nursing protocols and best practices, improving team readiness for patient care.
- Performed physical assessments, including vital signs and health history documentation.
- Provided patient care in accordance with physicians' orders and nursing standards of practice.
- Communicated effectively with patients, family members, healthcare team members, and other stakeholders regarding patient care plans or concerns.
- Conducted regular rounds to assess the status of assigned patients.
- Educated patients on disease prevention and management strategies for their individual conditions.
- Administered prescribed medications or started intravenous fluids, noting times and amounts on patient charts.
- Adhered to facility policies and procedures while providing quality nursing care.
- Ensured that all clinical documentation is accurate and up-to-date in the electronic medical record system.
- Coordinated with doctors and registered nurses to develop individualized care plans, ensuring comprehensive patient management.
- Applied interventions to progress patients toward wellness and address maintenance of wellness.
- Facilitated referrals for specialty services.
- Participated in quality improvement initiatives, contributing to enhanced patient care outcomes.
- Assisted in the development and implementation of nursing policies and procedures.
- Worked as part of healthcare team to assess patient needs, plan and modify care and implement interventions.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Provided pre- and post-operative nursing care.
- Trained new nursing staff in hospital policies and clinical procedures.
LPN, Team Lead
Meritas Health Internal Medicine/NKCH
North Kansas City
02.2017 - 07.2020
- Delegated staff support and provided care to internal medicine providers. Implemented nursing processes and protocols within the Patient-Centered Medical Home model to enhance primary care.
- Provided direct patient care in a fast-paced internal medicine environment.
- Assisted physicians with examinations and medical procedures for diverse patients.
- Administered medications and monitored patient responses to treatments consistently.
LPN
Mosaic Life Care
Shoal Creek & Highland Plaza
09.2015 - 11.2016
- Scheduled patients, delegated tasks, and performed nursing processes and protocols within PCMH model, supporting comprehensive primary care for children, adolescents, and adults alongside primary care physician and nurse practitioner. Utilized Cerner electronic health records to document patient information across healthcare entities.
- Provided direct patient care under supervision of registered nurses.
- Administered medications as prescribed by healthcare providers.
- Assisted in patient assessments and monitored vital signs regularly.
LPN, Triage/Discharge Nurse
Truman Medical Centers
Kansas City
05.2011 - 11.2012
- Triage and discharge patients in ER and inpatient-outpatient care departments. Greeted, transported, monitored, and escorted inpatients and outpatients through Cerner-Teletracking to their designated transportation.
Unit Clerk
Truman Medical Centers
Kansas City
08.1999 - 05.2011
- Transcribed doctors' and nurses' orders in Cerner Electronic Charting to support patient care and ensured accurate record-keeping by uploading patient information to electronic health record.
- Managed patient records and ensured accurate data entry in electronic systems.
- Coordinated communication between medical staff and patients to facilitate care.
- Scheduled appointments and maintained calendars for healthcare providers.
Teen Mentor/Counselor
Truman Medical Centers
Kansas City
05.1999 - 01.2001
- Mentored teenage mothers during life transitions, providing resources through agencies, meetings, and consultations to prevent second pregnancies and support educational priorities.
Certified Nursing Assistant
SHSI Healthcare Agency
Overland Park
06.1995 - 01.2001
- Delivered patient care and transported patients, supporting healthcare team in daily operations.
- Assisted patients with daily living activities and personal care needs.
- Monitored patient vital signs and reported changes to nursing staff.
- Maintained a clean and safe environment for patients and staff.
71 G-Patient Administration
United States Army Active Duty & Reserves
San Antonio
09.1992 - 12.1999
- Coordination and management of patient placement within multiple civilian and military facilities throughout the United States: Texas, Missouri, Kansas, Washington State and Japan regarding individual patient health status and patient acuity; while maintaining medical records, coordination of care and patient transportation.
- Troubleshot complex problems using advanced technical skills, implementing effective solutions that improved operational efficiency.
- Achieved high customer satisfaction by developing innovative solutions to address specific issues.
Customer Service Representative
Blue Cross Blue Shield
Kansas City
03.1998 - 05.1999
- Answered multiple telephone lines, assisting customers with insurance benefits and claims using Microsoft computer programs.
- Assisted members with inquiries regarding health insurance policies and benefits.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Educated clients on coverage options, claims processes, and service offerings.
Education
B.L.S. - C.P.R. Certification
American Heart Association
Kansas City, MO06.2025
Healthcare Administration BS.BA/Healthcare Management -
Avila University
Kansas City, MO05.2025
Missouri Recovery Support Specialist-MRSS - Missouri Credentialling Board
Missouri Department of Mental Health
Kansas City, MO08.2024
B.L.S. - Certified CPR
American Red Cross
Kansas City, MO06.2024
License Practical Nurse - I.V. Certified
Metropolitan Community College
Kansas City, Missouri12.2010
Associates in Arts -
Metropolitan Community College
Kansas City, Missouri07.2003
Some College (No Degree) - US Army Veteran
United States Army Active & Reserves
01-1992
Certified Nursing Assistant Certificate -
EEOC-Health & Human Services
Missouri05.1992
Psychology, Health and Healing
University of Missouri-Kansas City
Kansas City, MOSkills
- Wellness care
- Health education
- Care coordination
- Medication management
- Patient assessment
- Therapy coordination
- Case management
- Treatment plan modification
- Electronic health records
- Quality improvement
- Effective communication
- Time management
- Problem-solving aptitude
- Team collaboration
- Mental health support
Community Service
- City Union Mission, Kansas City, Missouri, Community Health Project and Physicals
- Macedonia Baptist Church, Kansas City, Missouri, Family Ministry Member
- Truman Medical Centers Teen Moms Program, Kansas City, Missouri, Mentor of the Year 2003
- Sister in Christ, Kansas City, Missouri, Young Adult Supporter
- Rubies Inc., Kansas City, Missouri, Youth Mentor
Military Service
United States Army Reserves, 71 G-Patient Administration, 09/01/92-12/31/99, Management of patient placement within multiple civilian/military facilities regarding individual patient health status/acuity while maintaining medical records and coordination of patient transportation.
Timeline
Wellness Nurse
Sisters In Christ
01.2024 - Current
LPN Team Lead Office/Procedure Nurse
HCA Midwest Health System-KC Gastroenterology
09.2020 - 07.2025
LPN, Team Lead
Meritas Health Internal Medicine/NKCH
02.2017 - 07.2020
LPN
Mosaic Life Care
09.2015 - 11.2016
LPN, Triage/Discharge Nurse
Truman Medical Centers
05.2011 - 11.2012
Unit Clerk
Truman Medical Centers
08.1999 - 05.2011
Teen Mentor/Counselor
Truman Medical Centers
05.1999 - 01.2001
Customer Service Representative
Blue Cross Blue Shield
03.1998 - 05.1999
Certified Nursing Assistant
SHSI Healthcare Agency
06.1995 - 01.2001
71 G-Patient Administration
United States Army Active Duty & Reserves
09.1992 - 12.1999
B.L.S. - C.P.R. Certification
American Heart Association
Healthcare Administration BS.BA/Healthcare Management -
Avila University
Missouri Recovery Support Specialist-MRSS - Missouri Credentialling Board
Missouri Department of Mental Health
B.L.S. - Certified CPR
American Red Cross
License Practical Nurse - I.V. Certified
Metropolitan Community College
Associates in Arts -
Metropolitan Community College
Some College (No Degree) - US Army Veteran
United States Army Active & Reserves
Certified Nursing Assistant Certificate -
EEOC-Health & Human Services
Psychology, Health and Healing
University of Missouri-Kansas City