WILMA GILLARD
Summerville,S.C.
Summary
Flexible Medical Administrative Assistant passionate about patient care and aptitude for front desk duties as demonstrated over 20 years. Skilled in appointment scheduling, efficient data entry, health records maintenance and insurance billing tasks. Additional strengths include staff communication and digital data input. Efficient Medical Administrative Assistant skilled in tackling administrative and patient-oriented tasks in fast-paced environments. Versed in supporting high-volume administrative operations and fostering continuous satisfaction
Overview
11
11
years of professional experience
Work History
Medical Administration Assistant
Medical University Of South Carolina
08.2022 - Current
- Organized paperwork such as charts and reports for office and patient needs.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Maintained and updated patient records for accurate, current medical histories.
- Supported office staff and operational requirements with administrative tasks.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Collaborated with healthcare professionals to maintain high-quality care across departments.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Called patients to confirm scheduled appointments day in advance.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Generated reports and logged patient information for reliable records.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Provided educational documents and pamphlets to patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Assisted with medical coding and billing tasks.
- Answered phone calls and messages for 5-physician Ophthalmology medical facility, scheduling appointments, and handling patient inquiries.
- Received and routed laboratory results to correct clinical staff members.
- Managed office bookkeeping with insurance billing and patient payments.
Admit Transfer Center
Medical University Of South Carolina
08.2021 - 08.2022
- Built and established relationships with clientele to improve future business opportunities.
- Answer multi line phones with scheduling consults
- Collaborated with Multiples of hospitals to ensure proper medical care
Health Unit Secretary
Medical University Of South Carolina
07.2012 - 08.2021
- Answered 50+ Telephone calls per day for busy Operating room to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Prepared and processed patient referrals and transfer requests.
- Registered and verified patient records before triage with most up-to-date information.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Assisted with medical coding and billing tasks.
Education
High School Diploma -
Saint Stephens High School
Saint Stephen, SC06.1982
Skills
- Scheduling Expertise
- Arrival Procedures
CPT Coding
- Calendar and Appointment Management
- Patient Referral
- Team Goals
- Multi-Line Phone Systems
- Patient File Updates
- Data Communications
- Patient Health Information Access
- Outpatient Procedures
- Medical Recordkeeping
- Medical Report Preparation
- Route Messages
- Prioritizing Patients
- Patient Care and Confidentiality
- Teamwork and Collaboration
Timeline
Medical Administration Assistant
Medical University Of South Carolina
08.2022 - Current
Admit Transfer Center
Medical University Of South Carolina
08.2021 - 08.2022
Health Unit Secretary
Medical University Of South Carolina
07.2012 - 08.2021
High School Diploma -
Saint Stephens High School
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