Summary
Overview
Work History
Education
Skills
Timeline
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Wilma Hart

Phoenix,AZ

Summary

Dynamic General Manager with a proven track record at Freshies Lobster Co LLC, excelling in operations management and team leadership. Achieved significant cost reductions while enhancing customer relations and driving business growth. Skilled in inventory control and fostering a collaborative work environment, resulting in improved employee engagement and satisfaction.

Overview

9
9
years of professional experience

Work History

General Manager

Freshies Lobster Co LLC
06.2021 - 07.2025
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
  • Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
  • Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.

General Manager

Dollar General Market
08.2024 - 03.2025
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Managed budget implementations, employee evaluations, and contract details.
  • Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
  • Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.

Manager

Capital Advance
01.2017 - 03.2021
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Improved marketing to attract new customers and promote business.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.

Education

General Studies

Maricopa Community Colleges, Phoenix College
Phoenix, AZ

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Staff management
  • Team leadership
  • Customer relations
  • Training and development
  • Inventory control
  • Employee scheduling
  • Exceptional interpersonal communication
  • Quality management

Timeline

General Manager

Dollar General Market
08.2024 - 03.2025

General Manager

Freshies Lobster Co LLC
06.2021 - 07.2025

Manager

Capital Advance
01.2017 - 03.2021

General Studies

Maricopa Community Colleges, Phoenix College

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Wilma Hart