Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Wilma Jimenez

Lodi,NJ

Summary

Highly organized and dependable candidate with a strong ability to manage multiple priorities while maintaining a positive attitude. Proven track record of success in achieving team goals, with a willingness to assume additional responsibilities when necessary.

Overview

17
17
years of professional experience

Work History

TJX Arrc Site Coordinator

The TJX Companies, Inc.
01.2023 - Current
  • Support Manager and Supervisor in the oversight of the operation of the warehouse
  • Support oversight of all asset inventory of all inbound and outbound areas
  • Ensure proper tracking of company assets and commodities
  • Manage a team of direct & indirect reports (3 - 20 associates)
  • Support the quality of customer service to all partners (stores, 3PL, LP, Transportation, etc.)
  • Oversees all ARRC processes and initiatives
  • Partner with Site Manager for support for all major building issues.
  • Promoted a culture of continuous improvement within the team, encouraging input from all members for process optimization purposes.
  • Maintained a safe and productive work environment by enforcing strict adherence to safety guidelines, promptly addressing any hazards or non-compliance incidents.
  • Improved site safety by conducting regular inspections and implementing necessary corrective actions.

Patient Care Coordinator

Riverside Medical Group as part of Optum
08.2021 - 12.2022
  • Work closely with doctors to work with day to day paperwork such as physical form completion (for pediatric patients), taking messages, data entry and any faxes that come in from specialists with lab results or appointment information
  • Check-in and room patients in a timely manner.
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Delivered excellent patient experiences and direct care.
  • Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
  • Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
  • Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
  • Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
  • Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
  • Trained new staff on patient care coordination best practices, enhancing team effectiveness and patient support.

TJX ARRC Site Supervisor

TJX New Jersey Service Center (NJSC)
03.2019 - 08.2021
  • Support Manager in the oversight of the operation of the warehouse
  • Support oversight of all asset inventory of all inbound and outbound areas
  • Ensure proper tracking of company assets and commodities
  • Manage a team of direct & indirect reports (3 - 20 associates)
  • Support the quality of customer service to all partners (stores, 3PL, LP, Transportation, etc.)
  • Oversees all ARRC processes and initiatives
  • Partner with Site Manager for support for all major building issues.
  • Trained new team members on site policies and procedures.
  • Oversaw personnel safety and efforts at work site.
  • Developed work schedules for team members to maximize shift coverage.
  • Implemented best practices and safe operating procedures.
  • Provided clear communication to team members regarding goals, expectations, and individual responsibilities within the project scope.
  • Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.

TJX ARRC Site Supervisor

TJX Long Island Service Center (LISC)
01.2018 - 03.2019
  • Support Manager in the oversight of the operation of the warehouse
  • Support oversight of all asset inventory of all inbound and outbound areas
  • Ensure proper tracking of company assets and commodities
  • Manage a team of direct & indirect reports (3 - 20 associates)
  • Support the quality of customer service to all partners (stores, 3PL, LP, Transportation, etc.)
  • Oversees all ARRC processes and initiatives
  • Partner with Site Manager for support for all major building issues.
  • Trained new team members on site policies and procedures.
  • Oversaw personnel safety and efforts at work site.
  • Developed work schedules for team members to maximize shift coverage.
  • Implemented best practices and safe operating procedures.
  • Provided clear communication to team members regarding goals, expectations, and individual responsibilities within the project scope.
  • Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.

Merchandise Control Temp

TJX Companies
08.2016 - 12.2018
  • Verify that merchandise arrives as ordered/Solve any issues involving merchandise
  • Submit complaints to vendors
  • Took charge of Product Awareness Week
  • Developed great relationships with Home Office
  • Conduct weekly FYI's
  • In charge of Store Ready Project.
  • Implemented quality control measures to guarantee consistency in finished products across all projects.
  • Oversaw inventory control, ensuring optimal stock levels were maintained to meet production demands without excess waste or shortages.
  • Exhibited excellent communication skills while interacting with clients, colleagues, and supervisors across different industries.
  • Assisted with data entry projects, ensuring accuracy and timely completion of essential documents for multiple employers.
  • Reduced shrinkage rates by conducting thorough inventory checks and addressing discrepancies promptly.
  • Fostered positive work environment, recognized and addressed team concerns promptly.
  • Served as corporate liaison for finance, IT, and marketing departments.

LUD Lead

National Retail Solutions
03.2015 - 08.2016
  • Helped the LUD process run smoothly
  • Helped run special projects in production area
  • Assist in Ticketing/Packing area
  • Quality Control/Quality Inspection AC Receiving/Data Entry
  • Conducted AC Audits and weekly Purge of warehouse
  • In charge of training new hires.
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
  • Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.

Bus Aide

Jaris Transportation
09.2012 - 02.2015
  • Assist students with seating, safety, and behavioral concerns
  • Provided bus driver with support during emergency and routine activities
  • Provided a safe and orderly ride to and from school.
  • Helped students with physical and mental disabilities to board, disembark and ride bus.
  • Supervised students and maintained discipline on bus to reduce driver distraction.
  • Liaised with bus driver to conduct emergency evacuation drills.
  • Informed parents of student behavioral changes to formulate guidelines and solutions.
  • Communicated with bus driver to meet students' medical, physical and behavioral needs during transport.
  • Placed special needs students in designated seats and fastened and secured seat belts before departure to reduce risk of injury.
  • Built and maintained positive relationships with teachers, students and parents.

Key Holder/Lead

Chupa Loco Paleteria
04.2009 - 11.2011
  • Managed a team of 4 associates
  • In charge of Inventory
  • Assisted in the production and packaging of ice cream
  • Built relationships with customers to increase the likelihood of repeat business.

Cashier

Mc Donalds
11.2007 - 04.2009
  • Operate cash registers and drive thru
  • Greeted customers in a timely fashion
  • Engaged with customers in a sincere and friendly manner.

Education

High School Diploma -

Penn Foster High School Online
Foster, PA

Associate of Arts in Psychology -

Penn Foster College Online
Foster, PA

Skills

  • Multitasking ability
  • Customer Service
  • Appointment Scheduling
  • Organizational Skills
  • HIPAA Compliance
  • Critical Thinking Skills
  • Insurance Verification
  • Attention to Detail
  • Patient Records Management
  • Goal Setting
  • Patient Education
  • Staff Supervision
  • Staff Scheduling
  • Scheduling Coordination
  • Staff Training

Languages

Spanish
Native or Bilingual

Timeline

TJX Arrc Site Coordinator

The TJX Companies, Inc.
01.2023 - Current

Patient Care Coordinator

Riverside Medical Group as part of Optum
08.2021 - 12.2022

TJX ARRC Site Supervisor

TJX New Jersey Service Center (NJSC)
03.2019 - 08.2021

TJX ARRC Site Supervisor

TJX Long Island Service Center (LISC)
01.2018 - 03.2019

Merchandise Control Temp

TJX Companies
08.2016 - 12.2018

LUD Lead

National Retail Solutions
03.2015 - 08.2016

Bus Aide

Jaris Transportation
09.2012 - 02.2015

Key Holder/Lead

Chupa Loco Paleteria
04.2009 - 11.2011

Cashier

Mc Donalds
11.2007 - 04.2009

High School Diploma -

Penn Foster High School Online

Associate of Arts in Psychology -

Penn Foster College Online
Wilma Jimenez