WILMA MALU
Miami,FL
Overview
16
16
years of professional experience
1
1
Certification
Work History
ACCOUNTS PAYABLE SPECIALIST
Baptist Healthcare
Miami, Florida
05.2023 - Current
- Strong attention to detail, accuracy, and time-management skills.
- Experience with accounting analysis and end-end AP Processes
- Knowledgable of Peoplesoft software
- Auditing and logging checks (Excel) received through mail and processed through one of our software programs listed below
- Validation of invoices, utilities, and statements received through the mail after scanning
- Proficient in these software programs: Microsoft , Imagenow, Transact, Procoselit, Kofax, Sysco Finesse
- Reconciling accounts for BOA (Bank of America) and PCard (Purchasing Card)
- Vendor management, data entry and Indexing
- Reimbursement process for Travel & Expense
- Certified Accounts Payable Associate
- NAPCP Certified Purchasing Card Professional
PATIENT SUPPORT SPECIALIST
United health group
Texas
09.2022 - 04.2023
- CMS phone system
- Facilitated communication between patients, healthcare providers, and insurance companies.
- Scheduled appointments, answered patient inquiries, and maintained accurate medical records.
- Help resolve any claims and billing issues, prior authorizations, appeals and balance troubles with benefit cards (OTC)
- Home based Miami
INSURANCE AGENT
Allstate
Miami, FL
07.2020 - 09.2022
- 4-40 / Property & casualty license (To sell within all 50 states)
- Auto, renters, home, motorcycle, boat insurance
- Effective communication, relationship-building and assessing risk factors.
- Recommended appropriate coverage options by educating customers, rules and regulations needed to be followed according to their states restrictions.
- Home base
MANAGER/HR
Coffee experience Starbucks franchise
Miami, Florida
11.2016 - 12.2019
- Created and implemented employee development programs to boost morale and productivity.
- Reviewed and approved employees timecards (Kronos)
- Conducted performance reviews and provided feedback to improve team performance. (Quarterly meetings)
- Facilitated conflict resolution strategies and mediation among team members.
- Managed recruitment process from sourcing candidates to conducting interviews and onboarding new hires. (ADP)
- Audited and balanced Tills
- Weekly store deposit
- Weekly store orders
- Monthly inventory
- Invoicing/Documenting sale goals
- Followed proper guidelines for quarterly store front visual
BARISTA/SUPERVISOR
Starbucks
Brickell
12.2009 - 11.2016
- Bar knowledge
- Register (customer orders)
- Handled weekly tips for employees
- Key holder (store opener/closing shift)
- Trained new employees on coffee preparation, customer service, and store procedures.
- Resolved customer issues and made sure there was always customer satisfaction.
- Coffee Master course - 12 weeks (black apron)
Education
HOSPITALITY MANAGEMENT - undefined
FIU
Miami Dade Wolfson Campus
Miami, FL09.2009
High School Diploma - Hospitality And Tourism
Miami Springs Senior High
Miami, FL06.2008
Skills
- Account analysis
- Reconciliation
- Employee reimbursement
- Data entry
- Vendor communication
- Payments processing
- Problem-solving
- Financial reporting
- Invoice processing
- Microsoft Excel
LANGUAGES
English and Spanish
Certification
• NAPCP Certified Purchasing Card Professional.
• Certified Accounts Payable Associate.
Timeline
ACCOUNTS PAYABLE SPECIALIST
Baptist Healthcare
05.2023 - Current
PATIENT SUPPORT SPECIALIST
United health group
09.2022 - 04.2023
INSURANCE AGENT
Allstate
07.2020 - 09.2022
MANAGER/HR
Coffee experience Starbucks franchise
11.2016 - 12.2019
BARISTA/SUPERVISOR
Starbucks
12.2009 - 11.2016
HOSPITALITY MANAGEMENT - undefined
FIU
Miami Dade Wolfson Campus
High School Diploma - Hospitality And Tourism
Miami Springs Senior High