WILMA M. GARCIA
Kissimmee,FL
Summary
Strong Accounting, A/P, A/R, and Payroll experience within the manufacturing and hospitality industries Detail-oriented, highly organized, strong analytical and problem solving skills Excellent verbal and written communication skills: Bilingual in Spanish and English Ability to work independently and perform under pressure High volume A/P invoicing 700 checks per week, 5 million+ weekly check runs
Overview
27
27
years of professional experience
Work History
Multi Client Customer Service
Synchrony Bank
09.2021 - 06.2025
- Listening to customers’ concerns and handling complaints
- Giving detailed explanations of services or products
- Working with a sales team to create better methods to address customer complaints
- Reviewing customer accounts and transactions while resolving issues
- Communicating with customers in an empathic, professional courteous way over the phone
- Receiving payments and processing payments
- Monitoring customer satisfaction levels
- Referring customers to superiors when necessary+
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Updated and maintained databases with current information.
- Orlando, Florida
Accounts Payable Specialist
City of Orlando
Orlando, Florida
11.2020 - 04.2021
- Responsible for managing the full cycle of invoice processing and payment for goods and services, ensuring accuracy, compliance, and timely disbursement.
- This role involves tasks such as receiving, verifying, and coding invoices, reconciling vendor statements, and preparing payments.
- Maintains accurate records, assists with financial reporting, and contributes to special projects within the Office of Business and Financial Services.
- Analyzed account data for accuracy and maintained appropriate documentation of transactions.
- Managed multiple projects simultaneously while meeting deadlines consistently.
- Assisted with month-end closing activities related to accounts payable.
- Orlando, Florida
Accounts Payable Accountant
Miller's Ale House Corp Office
Orlando, Florida
08.2015 - 06.2020
- Company Overview: Orlando, Florida
- Responsible for all aspects of accounts payable for multiple restaurant locations.
- Processed amounts owed by the company to vendors, suppliers, or other organizations/individuals, maintained appropriate supporting documentation and ensured accuracy of recording and payment for a high-volume of invoices.
- Pay high attention to detail and provide superior internal and external customer service.
- Verify accuracy of vendor/supplier invoices and process payments in a timely manner.
- Gather and maintain necessary supporting documentation for appropriately recording expenses processing payments.
- Maintain accounts payable ledger and related records.
- Ensure proper accounting classifications of expenditures and payments.
- Accurately maintain files for easy accessibility.
- Resolve invoice and payment discrepancies accurately and timely.
- Liaison with vendors, suppliers and other external and internal customers.
- Developed relationships with vendors by providing prompt payment services.
- Monitored cash flow on a daily basis and ensured sufficient funds were available for payments due.
- Orlando, Florida
A/P, A/R, and Payroll Clerk
Landform of Central Florida
Orlando, Florida
08.2014 - 04.2015
- Company Overview: Orlando, Florida
- Responsible for A/P: 3 way matching, processed 100+ invoices per day, coding, check-runs, approvals, input, reconciliation of bank statements.
- Handled all A/R duties: invoices, B2B collection, aging and month-end close and reporting.
- Processed all payroll for 60 employees on a weekly basis through ADP.
- Orlando, Florida
Accounts Receivable Analyst
Hotelbeds.com
Orlando, Florida
06.2012 - 01.2014
- Company Overview: Orlando, Florida
- B2B Collections – collected over $5M weekly.
- Single point of contact for assigned customers for B2B Collections.
- Investigate and respond timely to customer queries.
- Responsible for large company collections: Jet Blue, Lan Airlines, American Airlines, and American Express.
- Collect Accounts Receivable dollars and maintain accurate client statements and aging.
- Clarified nature of customer issue and takes responsibility for resolution.
- Collaborates with various departments and management levels, i.e. contracts, legal, sales.
- Research and resolve payment discrepancies.
- Prepare debit/credit adjustments as appropriate.
- Reconcile customer accounts, issues weekly Excel statements; attend weekly meetings with Credit Manager to review collections efforts.
- Orlando, Florida
Accounts Payable/Invoicing Accountant
Gencor Industries
Orlando, Florida
06.2011 - 04.2012
- Company Overview: Orlando, Florida
- Audit and process expense reports for payments.
- Analyze and reconcile bank statements.
- Process account payable invoices (match, batch, code, and data entry).
- Month-end General ledger reconciliations, Accruals and A/P Trade Reconciliation.
- Orlando, Florida
Accounts Payable/Payroll Accountant
Smurfit-Stone Container
Orlando, Florida
12.2006 - 02.2010
- Company Overview: Orlando, Florida
- Responsible for accounts payable, payroll, and account receivables.
- Reconcile the A/P trial balance to the general ledger on a monthly basis.
- Manage the preparation of accruals for the monthly close process.
- Coordinate handling of vendor calls and reconciliation of vendor accounts.
- Ensure proper general ledger coding of payables.
- Monitor weekly aging reports; ensure timely payment of vendors with consideration to cash flow.
- Process payroll.
- Maintain employee database, track all employees vacation and attendance.
- Month-end ledgers reconciliation and payroll accruals.
- Orlando, Florida
Accounts Payable Manager
Westin Rio Mar Resort
Rio Grande, Puerto Rico
05.2000 - 12.2006
- Company Overview: Rio Grande, Puerto Rico
- Primary responsibility included supervising accounting clerks for the successful operation of the department.
- Invoice processing between the purchasing, casino, housekeeping, and food & beverage departments.
- Audit and process expense reports for payment.
- Analyze and reconcile statements.
- Process Account Payable invoices (match, batch, code, and data entry).
- Hiring and training of new employees. Assisted with yearly evaluations.
- Month-end general ledger reconciliations.
- Month-end accruals, bank reconciliation, A/P trade reconciliation.
- Monthly Allocation of revenue/expenses for villa owners.
- Assisted the Cost Accountant with Food & Beverage cost reconciliation.
- Rio Grande, Puerto Rico
Accounts Payable Manager
Star Island Resort World, Clarion Suites
Kissimmee, Florida
08.1998 - 03.2000
- Company Overview: Kissimmee, Florida
- Supervised and developed systems for the accounts payable department.
- Reconciliation of A/P, purchase journals, bank statements and reconciliations.
- Kissimmee, Florida
Education
Certificate Equivalent To AA - Accounting/Office Procedures
Monroe College
Bronx, New York05-1981
Skills
- SAP
- Crunch-time
- Atlas
- PeopleSoft
- Great Plains/ MAS 90
- Data Plus
- Peachtree
- Syspro
- Made2Manage
- Microsoft Office
Timeline
Multi Client Customer Service
Synchrony Bank
09.2021 - 06.2025
Accounts Payable Specialist
City of Orlando
11.2020 - 04.2021
Accounts Payable Accountant
Miller's Ale House Corp Office
08.2015 - 06.2020
A/P, A/R, and Payroll Clerk
Landform of Central Florida
08.2014 - 04.2015
Accounts Receivable Analyst
Hotelbeds.com
06.2012 - 01.2014
Accounts Payable/Invoicing Accountant
Gencor Industries
06.2011 - 04.2012
Accounts Payable/Payroll Accountant
Smurfit-Stone Container
12.2006 - 02.2010
Accounts Payable Manager
Westin Rio Mar Resort
05.2000 - 12.2006
Accounts Payable Manager
Star Island Resort World, Clarion Suites
08.1998 - 03.2000
Certificate Equivalent To AA - Accounting/Office Procedures
Monroe College
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