Wilma Nickell
Dayton,OH
Summary
Dynamic Office Manager with a proven track record at OAKES MOWER SERVICE, enhancing operational efficiency and fostering a positive work environment. Expert in office management and customer service, I successfully streamlined processes and boosted team productivity. Skilled in document management and interpersonal communication, I consistently maintained confidentiality and resolved disputes, contributing to a 20% increase in client satisfaction.
Overview
15
15
years of professional experience
Work History
Office Manager
OAKES MOWER SERVICE
01.1990 - 07.2004
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
High School Diploma -
Hannan High School
Ashton, WV05-1961
Skills
- Clerical support
- Business administration
- Policy development
- Administrative support
- Documentation and control
- Human resources
- Facility management
- Payroll and budgeting
- Performance improvement
- Scheduling coordination
- Regulatory compliance
- Clear oral/written communication
- Employee supervision
- Financial accounting
- Staff management
- Payroll processing
- Account reconciliation
- Inventory control
- Documentation expertise
- Contract administration
- Credit and collections
- Expense reporting
- Budgeting expertise
- Information protection
- Banking operations
- Office management software
- MS office
- Self motivation
- Multitasking Abilities
- Computer skills
- Multitasking
- Positive attitude
- Reliability
- Attention to detail
- Time management
- Decision-making
- Problem-solving
- Time management abilities
- Excellent communication
- Adaptability and flexibility
- Human resources management
- Problem-solving abilities
- Good judgment
- Scheduling and coordinating
- Customer relationship management
- Administration and reporting
- Staff hiring
- Presentation design
- Document management
- Project management
- Data entry
- Organizational skills
- Technical support
- Report preparation
- Policy and procedure modification
- Proposal writing
- Training and coaching
- Conflict management
- Database administration
- Workforce management
- Budgetary planning
- Policy implementation
- Data retrieval systems
- Event coordination
- Budget administration
- Strategic planning
- Workflow optimization
- Employee training
- Travel coordination
- Report writing
- DBMS
- Financial reporting
- Team supervision
- Compliance monitoring
- Financial tracking
- Supply management
- Team bonding
- Contract negotiations
- Relationship building
- Staff training
- Meeting planning
- Senior leadership support
- Vendor engagement
- Analytical thinking
- Professional demeanor
- Adaptability
- Task prioritization
- Business planning
- Workflow planning
- Administrative oversight
- Operations management
- Scheduling
Timeline
Office Manager
OAKES MOWER SERVICE
01.1990 - 07.2004
High School Diploma -
Hannan High School
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