Wilma Nickell
Dayton
Summary
Proven Front Office Manager at Oakes Mower Service, adept in workflow optimization and customer relations, significantly enhancing billing accuracy and client satisfaction. Excelled in multitasking to streamline front desk operations, achieving peak efficiency. Expert in hospitality services, ensuring high-quality customer experiences and resolving complaints with professionalism. Knowledgeable [Desired Position] with background in managing front office operations. Successfully streamlined administrative processes and enhanced guest satisfaction through effective team leadership. Demonstrated excellent organizational and multitasking skills.
Overview
11
11
years of professional experience
Work History
Front Office Manager
Oakes Mower Service
01.1990 - 07.2000
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
Education
High School Diploma -
Hannan High
Ashton, WV05.1961
Skills
- Effective Multitasking
- Workflow Optimization
- Customer Service
- Customer Relations
- Scheduling and calendar management
- Hospitality services
Timeline
Front Office Manager
Oakes Mower Service
01.1990 - 07.2000
High School Diploma -
Hannan High
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