Wilma Presley
Customer Service Representative
Wichita,KS
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Home Health Aide
Independent Living Resource Center Inc
08.2021 - 12.2023
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Customer Service Representative
AnswerNet
04.2019 - 06.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
Front End Retail Cashier
Westlake Ace Hardware
07.2018 - 04.2020
- Enhanced customer satisfaction by providing efficient and courteous service during checkout.
- Reduced wait times for customers through effective use of POS system and multitasking abilities.
- Maintained a clean and organized workstation, ensuring a pleasant shopping experience for customers.
- Handled cash, credit, and check transactions accurately, contributing to balanced cash drawers consistently.
- Addressed customer inquiries and resolved issues promptly, fostering a positive store atmosphere.
- Processed returns and exchanges with attention to detail, adhering to store policies while prioritizing customer satisfaction.
- Assisted customers by answering questions and fulfilling requests.
- Helped customers complete purchases, locate items, and join reward programs.
Dietary Aide
Sedgwick Plaza Senior Living
03.2015 - 09.2017
- Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Collaborated with healthcare professionals to develop individualized meal plans based on patient needs, resulting in better health outcomes.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Followed all food safety regulations while preparing meals for patients.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Greeted customers and answered inquiries regarding menu items and specials.
Housekeeping and Laundry Attendant
Comfort Inn & Suites By Choice Hotels
06.2010 - 02.2014
- Improved guest satisfaction by maintaining a clean and organized environment in guest rooms and common areas.
- Ensured timely room availability for incoming guests by efficiently completing housekeeping tasks within allotted time frames.
- Reduced laundry expenses by effectively managing linen inventory and ensuring proper usage of supplies.
- Maintained pristine hotel appearance, performing thorough cleaning of lobby, hallways, and other public spaces.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Responded to requests from patrons for linens and toiletries.
- Restocked room supplies such as facial tissues for personal touch with every job.
Cashier and Drive-Thur
McDonald's Restaurant
08.2008 - 11.2010
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
Education
High School Diploma -
NextStep Alliance/Goodwill Learning Center
Wichita, KS05.2011
Skills
- Client Documentation
- Medication Administration
- Care Plan Assessment
- Behavioral Management
- Data Entry
- Account Updating
- Filing
- Client Relations
- Recordkeeping Strengths
- Microsoft Outlook
- Paperwork Processing
- Call Management
- Schedule Management
- Customer Relations
- POS Inventory System Operation
- Microsoft Office
- Inbound Customer Service
- Clerical Support
- Order and Refund Processing
- POS Transactions
Timeline
Home Health Aide
Independent Living Resource Center Inc
08.2021 - 12.2023
Customer Service Representative
AnswerNet
04.2019 - 06.2021
Front End Retail Cashier
Westlake Ace Hardware
07.2018 - 04.2020
Dietary Aide
Sedgwick Plaza Senior Living
03.2015 - 09.2017
Housekeeping and Laundry Attendant
Comfort Inn & Suites By Choice Hotels
06.2010 - 02.2014
Cashier and Drive-Thur
McDonald's Restaurant
08.2008 - 11.2010
High School Diploma -
NextStep Alliance/Goodwill Learning Center
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