Wilma Rae Vieira
Hospitality specialist
Great Falls,United States
Summary
Results-driven customer service professional with over 20 years of experience in diverse roles, including housekeeping, front desk, casino attendant, cashiering, and package handling. Proven team player with extensive training in customer satisfaction and a strong focus on delivering exceptional service. Certified in First Aid and RAZZ training, with certification valid until 2027.
Overview
23
23
years of professional experience
Work History
Assistant Casino Manager
Montana Lils
09.2024 - 02.2025
- Managed morning financial records, ensuring accuracy and compliance.
- Oversaw daily operations on the casino floor, enhancing customer satisfaction.
- Supported general and district managers in strategic decision-making.
- Improved team coordination and communication, leading to smoother operations.
- Manage daily operations, support team leadership, and enhance guest experiences through proactive service.
Front Desk Clerk
Wingate by Wyndham
02.2024 - 07.2024
- Managed guest reservations and check-ins, enhancing guest satisfaction and operational efficiency.
- Maintained cleanliness in public areas, contributing to a welcoming environment.
- Handled laundry duties, ensuring high standards of hygiene and presentation.
- Improved guest experience through attentive service and problem resolution.
- Managed guest check-ins and reservations while demonstrating strong communication and multitasking skills.
Seasonal Sales Associate
Old Navy
10.2023 - 02.2024
- Assist customers with product selection and checkout, ensuring a smooth shopping experience.
- Resolved customer inquiries and complaints, enhancing customer satisfaction and loyalty.
- Managed dressing rooms and maintained store cleanliness for an inviting retail environment.
- Assisted customers with inquiries, managed transactions efficiently, and maintained store cleanliness to enhance shopping experience.
Front Line Cashier
Sam's Club
01.2023 - 05.2023
- Processed transactions efficiently, ensuring accurate cash handling and customer satisfaction.
- Maintained clean, organized checkout area, enhancing shopping experience.
- Managed customer returns, resolving issues swiftly to maintain loyalty.
- Collaborated with team to restock shelves, ensuring product availability.
Executive Housekeeping Manager
Holiday Inn
10.2015 - 12.2022
- Led housekeeping and laundry operations, optimizing supply orders for three departments.
- Streamlined scheduling, improving team efficiency and reducing overtime costs.
- Managed hiring and termination processes, enhancing team performance and cohesion.
- Implemented cost-effective supply strategies, reducing expenses by a measurable margin.
- Improved service quality, contributing to increased guest satisfaction scores.
- Managed laundry and housekeeping operations, ensuring efficiency and quality service, enhancing guest satisfaction and team performance.
- Oversaw supply orders for three departments, optimizing inventory management and reducing costs while maintaining high service standards.
Assistant Manager
NAPA Auto Parts
01.2002 - 07.2007
- Managed inventory and ordered parts, ensuring stock accuracy and timely availability.
- Processed monthly billing for accounts, enhancing financial accuracy and client satisfaction.
- Assisted customers with purchases, improving service efficiency and customer experience.
- Managed inventory and customer service, ensuring efficiency and accuracy, while fostering a positive shopping experience.
Education
Customer Satisfaction
Aimbridge Hospitality
Plano, TXNo Degree - Gender Studies
Blackfeet Community E
Browning, MTSkills
- Money management skills
- Precision and accuracy
- Safety awareness
- Mediation techniques
- Cash expertise
- Customer relations
- Problem-solving strategies
- Casino management
Timeline
Assistant Casino Manager
Montana Lils
09.2024 - 02.2025
Front Desk Clerk
Wingate by Wyndham
02.2024 - 07.2024
Seasonal Sales Associate
Old Navy
10.2023 - 02.2024
Front Line Cashier
Sam's Club
01.2023 - 05.2023
Executive Housekeeping Manager
Holiday Inn
10.2015 - 12.2022
Assistant Manager
NAPA Auto Parts
01.2002 - 07.2007
Customer Satisfaction
Aimbridge Hospitality
No Degree - Gender Studies
Blackfeet Community E