WILMA ROSALES
Kenosha,WI
Summary
Bilingual, fluent in English and Spanish
Ability to adapt quickly in fast paced environment, ability to work independently
Solves problems and resolves customer conflicts, organized multi-task
Customer, client, patient registration, experience
Experienced with patient registration, insurance verification, and managing patient inquiries. Uses effective communication to ensure seamless patient interactions and adherence to healthcare protocols. Track record of enhancing patient satisfaction through efficient and compassionate service.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Access Specialist
Froedtert South, Kenosha, Wisconsin
11.2021 - Current
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Streamlined front-desk operations for improved patient flow and reduced wait times.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Reduced billing errors by verifying demographic information and updating records as needed.
- Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
Human Resources Generalist
Joseph Campione
03.2020 - 07.2021
Recruiter/ Office Assistant
AWG
10.2018 - 03.2020
Patient Service Representative
Familia Dental
01.2017 - 10.2018
Patient Service Representative
Kenosha Community Health Center
10.2013 - 10.2016
Education
High School -
Ruther Central High School
Kenosha, WI01.2000
Technical Diploma - Health Unit Coordinator
Gateway Technical College
Kenosha, WI05.2012
Associate Degree - Human Services
Gateway Technical College
Kenosha, WI12.2017
Skills
- Customer Service
- Call center experience
- Medical Terminology
- Appointment Scheduling
- HIPAA Compliance
- Healthcare Software Knowledge
- Professionalism and Ethics
- Documentation accuracy
- Data entry proficiency
- Patient Registration
- Eligibility Determination
- Payment Processing
- Training Coordination
- Spanish Fluency
Training
- Keyboarding
- Electronic case files
- Working in a Health System and Healthcare
- Customer Service
- Bookkeeping and Recordkeeping
- Workforce Development
Relevantskillsandachievements
Professional phone etiquette, call center experience using multi-line system, Greet customers upon entry, active listening skills, Assisted customers with needs and ensured friendly and helpful care, Great interviewing skills, Cash handling accuracy, Maintained open communication with customers, coworkers, supervisors, and other involved parties, Translated verbal and written Spanish/English language for clients, administration support staff, Entered income related information to patient, customer accounts as well as insurance information, copays, payment plans, account balances, Basic math skills, Communicated company policies and procedures to newly hired employees, Record keeping of customer communication, Created new files by verifying and organizing paperwork, Entered data into paper and computer documentation system, Experience using Word, Excel, Outlook, and knowledge of HMO's, Forward Portal, EHS, Media Dent
Certification
- Basic Life Support Certificate (BLS) - American Heart Association or Red Cross.
- Certified Patient Representative (CPR) - The National Association of Healthcare Access Management (NAHAM).
Languages
Spanish
Timeline
Patient Access Specialist
Froedtert South, Kenosha, Wisconsin
11.2021 - Current
Human Resources Generalist
Joseph Campione
03.2020 - 07.2021
Recruiter/ Office Assistant
AWG
10.2018 - 03.2020
Patient Service Representative
Familia Dental
01.2017 - 10.2018
Patient Service Representative
Kenosha Community Health Center
10.2013 - 10.2016
Associate Degree - Human Services
Gateway Technical College
High School -
Ruther Central High School
Technical Diploma - Health Unit Coordinator
Gateway Technical College
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