Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Wilma Volker

Ocala,FL

Summary

Patient-focused Registered Nurse with extensive Trauma/Surgical/Medical ICU experience. Committed to quality care with excellent communication and teaching skills. Maintain critical thinking skills essential to providing competent and dignified patient care. Hardworking, energetic, and flexible. Personable with a positive attitude; interface well with patients, families and nursing staff.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Registered Nurse

HCA Florida Ocala Hospital
07.2014 - Current
  • Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
  • Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
  • Administered life-saving medications during emergency situations, stabilizing patients'' conditions for further evaluation by medical team members.
  • Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
  • Improved patient outcomes by consistently assessing and monitoring vital signs and initiating timely interventions.
  • Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.


  • Implemented evidence-based practices to optimize the delivery of high-quality nursing care in critical care settings.


Customer Service Manager

AT&T
06.1994 - 08.2013
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.

Education

Bachelor of Science - Nursing

Galen College of Nursing
Louisville, KY
04-2024

Associate of Science - Nursing

College of Central Florida
Ocala, FL
05-2014

Skills

  • Central line management
  • Hemodynamic monitoring
  • Trauma nursing core course
  • CRRT-Continuous Renal Replacement Therapy
  • Rotoprone/Pronova
  • Manage EVD/Bolts
  • TTM-Targeted Temperature Management
  • Chest tube management
  • Airway management
  • Wound care management

Certification

  • Licensed Registered Nurse - #9385389
  • BLS/ACLS - Exp 7/2026
  • TNCC - Exp 9/2028

Timeline

Registered Nurse

HCA Florida Ocala Hospital
07.2014 - Current

Customer Service Manager

AT&T
06.1994 - 08.2013

Bachelor of Science - Nursing

Galen College of Nursing

Associate of Science - Nursing

College of Central Florida

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