Summary
Overview
Work History
Education
Skills
Timeline
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Wilma Wilson

Goshen,AR

Summary

Hardworking employee enthusiastic about learning any field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

21
21
years of professional experience

Work History

Driver

DoorDash
05.2020 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Delivered goods and products to customer on time and in excellent condition.
  • Communicated with customers to provide delivery updates and confirm delivery locations.

Crew Member

Wendy's
04.2022 - 05.2023
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.

Driver

Enterprise
02.2013 - 09.2021
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Coordinated efficient routes to avoid delays and optimize schedules.

Customer Service Representative

UPS Customer Center
04.2004 - 08.2012
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Assistant Manager - Food Service

Fayetteville Public Schools
08.2002 - 06.2006
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Education

High School Diploma -

Arkansas High School
Fayetteville
05.1988

Skills

  • Customer Rapport
  • Goods Transportation
  • Valid Driver's License
  • Customer Relations
  • Staff Supervision

Timeline

Crew Member

Wendy's
04.2022 - 05.2023

Driver

DoorDash
05.2020 - Current

Driver

Enterprise
02.2013 - 09.2021

Customer Service Representative

UPS Customer Center
04.2004 - 08.2012

Assistant Manager - Food Service

Fayetteville Public Schools
08.2002 - 06.2006

High School Diploma -

Arkansas High School

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Wilma Wilson