Wilma Jo Cherry
Baltimore,MD
Summary
Proficient Office Manager with a track record of enhancing customer satisfaction and streamlining operations. Skilled in Office Administration and Conflict Management, adept at maintaining confidentiality and fostering positive client relationships. Achieved significant service improvements by using effective organizational skills, analytical thinking, and compassion. Resourceful Office Manager that optimizes productivity, efficiency and service quality in any environment. Highly dependable, ethical and reliable leading support specialist that blends advanced organizational, technical and business acumen with compassion and humility. Works effectively with cross-functional teams in ensuring operational success and optimum customer satisfaction.
Overview
4
4
years of professional experience
Work History
Intake Office Manager
TIME Organization
01.2024 - Current
- Handled sensitive information with discretion, maintained confidentiality of clients information, followed HIPPA regulations, obtained insurance authorizations, created charts with intake paperwork, and updated charts keeping records of clients' needs and progress.
- Managed vendor relationships, negotiating meetings for Pharmaceutical Representatives to promote awareness of new medications.
- Acted as a liaison between clients and other departments, to ensure needs were met.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Used industry expertise, client service skills and analytical nature to resolve client concerns and promote loyalty.
- Client appointment setting with outside medical providers, arranging transportation for them, appointment setting for our providers and clients.
- Assisting clients with filling out and reading legal documents, obtaining resources, and following through ensuring they receive, and positively enforcing them in their recovery.
- Maintained professional demeanor when de escalating situations and clients.
Outpatient Office Manager
Penn North Recovery
08.2022 - 12.2023
- Enhanced productivity by efficiently promoting a positive environment for clients and staff to give and receive treatment.
- Coordinated events, ensuring timely execution and optimal enjoyment for all participants.
- Streamlined office operations by implementing a direct dispatch to the Outreach Team to reach more addicts in need of help.
- Supported department heads in accomplishing their goals through diligent administrative assistance by creating resource lists for clients; housing, employment, vocational, and holistic to promote sustainability in recovery.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Facilitated positive work environment, addressing client concerns promptly and fostering culture of mutual respect.
- Used industry expertise, client service skills and analytical nature to resolve concerns and promote loyalty.
- Assisted all clinicians and therapist with group assignments; created, collected, and completing with illiterate clients.
- Conducted 1:1 with intellectually challenged clients to complete legal documents and obtain all resources available to them.
- Trained personnel in fulfilling this position.
Sales Office Manager
Everett Communications
07.2020 - 03.2021
- Maintained inventory by checking stock to determine inventory levels, ordering products, expediting orders, and verifying receipts.
- Leveraged expert knowledge of industry to maintain customer satisfaction while ensuring contractual obligations with vendors.
- Created daily work orders for 4 installers and entered sales contracts for 5 sales representatives.
- Created reports, presentations and other materials for executive staff.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Maintained primary relationship accountability to customers, overall servicing responsibility and customer satisfaction to maximize profitability of customer relationships.
- Streamlined office operations with efficient scheduling, resource allocation, and workflow coordination.
- Developed customized proposals for prospective clients, successfully closing deals and expanding the customer base.
- Collaborated closely with other departments to ensure seamless integration between sales initiatives, installations, and customer satisfaction.
- Monitored staff productivity closely, offering guidance and support to improve individual performance levels.
- Oversaw appointment scheduling and itinerary coordination for both customers and personnel.
- Maintained the sales office for a "Showroom" appearance.
- Organized and updated databases, records and other information resources.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Hired, managed, developed and trained staff, established their protocol, and conducted performance reviews for executive director.
Cafeteria Supervisor
City Rescue Mission Of Lansing
10.2020 - 03.2021
- Improved employee morale through effective communication, recognition, and regular feedback on performance.
- Enhanced customer satisfaction by ensuring efficient cafeteria operations and maintaining a clean and welcoming environment for families to dine in.
- Addressed customer concerns promptly, fostering an atmosphere of trust between the cafeteria team and clients.
- Supervised food serving and handling to guarantee compliance with nutritional guidelines and health regulations.
- Inspected kitchen appliances, equipment and work areas to verify functional operation and cleanliness.
- Conducted counts of ingredients and items in kitchen and storage areas to maintain accurate inventory counts.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Supervised food presentation and plating to enhance visual appeal.
- Served consistent portions following recipes and control standards.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Controlled expenses and boosted profitability by managing food and labor costs.
- Implemented proper sanitation practices across all areas of operation to ensure adherence to local health department standards.
- Motivated clients to consider developing a good solid loving relationship with Jesus Christ, per the objectives of Mission Board of Directors.
- Conducted regular safety inspections of kitchen equipment and workspaces to minimize risks associated with food service operations.
- Established and maintained strong relationships with mothers and their children, contributing to seamless cafeteria operations.
Education
No Degree - Pharmaceutical And Phlebotomy Technician
Lansing Community College
Lansing, MI09.2016
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Data Entry
- Clear oral/written communication
- Administrative Support
- Document Management
- Scheduling Coordination
- Conflict Management
- Training and coaching
- Meeting planning
- Information Protection
- Customer Relationship Management
- Negotiation and Conflict Resolution
- Employee Coaching and Mentoring
- Database Administration
REFERENCES
Hsin-lun Sanft
LCSW-C
Director of
Clinical Operations
TIME Organization
240-687-0157
Ditte Moeller
Clinician Director
TIME Organization
410-598-2840
Brittany Jones
LCSW-C
Penn North Recovery
443-515-9041
Rita Luce, ESQ
Senior Partner
773-469-2972
Additional Information
REFERENCES
Rita E. Luce, ESQ
Senior Attorney
773-469-2972
Brittany Jones
SUD Counselor
Penn North Recovery
443-515-9041
Ditte Moeller
Clinical Director
Outpatient Mental Health
TIME Organization
410-598-2840
Hsin-lun Sanft
Clinical Director
of Operations
TIME Organization
240-687-0157
Timeline
Intake Office Manager
TIME Organization
01.2024 - Current
Outpatient Office Manager
Penn North Recovery
08.2022 - 12.2023
Cafeteria Supervisor
City Rescue Mission Of Lansing
10.2020 - 03.2021
Sales Office Manager
Everett Communications
07.2020 - 03.2021
No Degree - Pharmaceutical And Phlebotomy Technician
Lansing Community College
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