Summary
Work History
Education
Skills
Languages
Timeline
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Wilmalee Colon

Orlando,FL

Summary

Proven track record of enhancing customer satisfaction and streamlining operations, as demonstrated at The Savage-gaston Law Firm. Expert in organization and time management, adept at leveraging telephone skills and data entry to achieve results. Increased efficiency and client satisfaction through innovative problem-solving and effective communication.

Work History

Receptionist

The Savage-gaston Law Frim
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Key Manager F & B

Walt Disney Parks and Resorts
  • Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
  • Counted registers and cleaned and secured shop at end of shift.
  • Maintained high levels of employee engagement through open communication channels and creating a supportive work environment.
  • Implemented quality control measures that ensured consistent delivery of products/services meeting customer expectations.
  • Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
  • Increased customer satisfaction by implementing efficient inventory management strategies.

Ticket Agent

Kia Center
  • Used computerized ticketing systems to process ticket orders accurately and securely.
  • Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
  • Researched and resolved customer ticketing issues to promote satisfaction.
  • Assisted with development and implementation of new ticketing policies for enhanced service delivery.
  • Enhanced customer satisfaction by efficiently managing ticket reservations, cancellations, and modifications.

Facility Trainer/Food and Beverage Server

Sea World
  • Improved employee performance by developing comprehensive training programs and materials.
  • Collaborated with management teams to align training initiatives with larger organizational goals and objectives.
  • Served as a subject matter expert, offering on-the-spot guidance and support to staff members experiencing difficulties with job tasks or processes.
  • Developed strong relationships with employees, fostering an atmosphere of trust and open communication during training sessions.
  • Managed the evaluation process for all trainees, providing actionable feedback for continuous improvement opportunities.
  • Trained new hires to quickly adapt to company culture, accelerating their integration into the team dynamic.

Education

High School Diploma -

Colonial High School
Orlando, FL

Skills

  • Organization skills
  • Time Management
  • Telephone skills
  • Data Entry
  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Attention to Detail
  • Flexible and Adaptable

Languages

Spanish
Native or Bilingual
Portuguese
Professional Working

Timeline

Receptionist

The Savage-gaston Law Frim

Key Manager F & B

Walt Disney Parks and Resorts

Ticket Agent

Kia Center

Facility Trainer/Food and Beverage Server

Sea World

High School Diploma -

Colonial High School

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Wilmalee Colon