Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Wilmar Canales

Houston,USA

Summary

Dynamic Production Manager with a proven track record at Frsteam of Houston & DFW, driving a 100% increase in job completions through strategic planning and staff coordination. Expert in production operations management and continuous improvement, fostering strong vendor relationships while enhancing team performance and client satisfaction.

Overview

10
10
years of professional experience

Work History

Production Manager

Frsteam of Houston & DFW
Houston, TX
01.2022 - Current
  • Lead the restoration of textiles, fabrics, electronics, and complex contents post-loss from fire, mold, water, or smoke incidents.
  • Direct production timelines to deliver estimated completion dates for timely delivery to insured clients.
  • Collaborate closely with the project manager to monitor claim status, address client needs, and coordinate packouts and estimates for job coordinators.
  • Facilitate communication with adjusters to ensure alignment with clients' requirements.
  • Fostered strong relationships with vendors, overseeing inventory outsourcing for specialized restoration.
  • Orchestrated operations in a 17-member warehouse team and coordinated field packouts, ensuring seamless inventory, storage, and restoration processes.
  • Utilized an in-house CRM program for comprehensive tracking of all processes and deadlines.
  • Collaborated with Operations Manager to streamline production processes, transitioning from a centralized warehouse management structure to departmental heads overseeing designated employee groups.
  • Resulted in a 100% increase in monthly job completions and enhanced capacity for handling simultaneous projects, leading to improved delivery timelines.
  • Implemented efficient departmental responsibilities, contributing to the overall doubling of productivity.
  • Spearheaded initiatives alongside the Project Manager and In-House Cleaning Department Head to refine delivery estimates, optimizing scheduling for increased accuracy.
  • Facilitated communication and coordination between departments, resulting in enhanced overall delivery performance.
  • Expanded responsibilities beyond production to encompass hiring, training, and warehouse maintenance.
  • Successfully transformed the role into a dynamic blend of production and operations, assuming additional responsibilities as operations manager and general manager concurrently.

Manager

Canales Cleaning Service
Houston, TX
01.2016 - Current
  • Lead dynamic team of five employees in efficiently managing custodial responsibilities for two prominent clients.
  • Maintain high standards of cleanliness and service delivery, ensuring client satisfaction and positive feedback.
  • Play crucial role in overseeing overhead costs, including supplies and payroll, contributing to budget management.
  • Elect as a member of the Covid-19 task force, tasked with educating school staff on chemical usage and formulating precautionary measures to prevent spread of Covid-19.
  • Oversaw team of 10 employees and evolved to include key leadership responsibilities.
  • Successfully secured contracts with a church and a private high school, showcasing effective negotiation skills and adept business pitching.
  • Steered efforts in driving a 30% reduction in supply costs by optimizing procurement processes and leveraging our established vendor relationships.
  • Negotiated and secured contracts with church and private high school for expanding role to manage a team of 10 employees.
  • Demonstrated persuasive communication skills during business pitches, resulting in successful contract acquisitions.
  • Implemented cost-saving initiative by centralizing supply procurement, achieving a 30% reduction in expenses through strategic vendor collaboration.

Sales Associate

Mondelez
Houston, TX
01.2022 - 12.2022
  • Teamed with senior sales representatives to craft compelling sales presentations and pitch materials for client meetings.
  • Oversaw orders, tracked outflow, and nurtured customer relations through Salesforce.
  • Assisted customers in making informed purchase decisions by providing detailed product information and addressing inquiries.
  • Actively participated in sales meetings and training sessions to stay updated on product knowledge and sales techniques.
  • Collaborated with the sales team to achieve monthly and quarterly sales targets through effective communication and teamwork.
  • Utilized CRM systems to manage customer interactions, update information, and track sales activities.
  • Devised waste reduction initiative as the project lead, in response to Mondelez's special Pokémon products.
  • Introduced the 'Catch 'Em All Waste' program, strategically placing Pokémon items in close-to-expiration products.
  • Collaborated with the Retail Merchandising Supervisor to design incentives, monitored Pokémon discoveries, and analyzed shelf expiration data.
  • Implemented successful strategy to encourage stockers to identify and rotate expiring products efficiently, contributing to a reduction in overall waste.

Education

Bachelor of Business Administration - General Business, Marketing

University of Houston-Downtown, Marilyn Davies College of Business (AACSB Accredited)
Houston, TX
05.2024

Associate Degree of Arts -

Lonestar Community College
Houston, TX
05.2020

Skills

  • Production operations management
  • Continuous improvement
  • Cost reduction and budget control
  • Quality assurance
  • Strategic planning
  • Regulatory compliance
  • Performance management
  • Troubleshooting and diagnostics
  • Staff coordination and training
  • Budget oversight
  • CRM proficiency
  • Time management
  • Employee development

Languages

Spanish
Professional

References

References available upon request.

Timeline

Production Manager

Frsteam of Houston & DFW
01.2022 - Current

Sales Associate

Mondelez
01.2022 - 12.2022

Manager

Canales Cleaning Service
01.2016 - Current

Bachelor of Business Administration - General Business, Marketing

University of Houston-Downtown, Marilyn Davies College of Business (AACSB Accredited)

Associate Degree of Arts -

Lonestar Community College

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