WilmaRana Lazaro-Urcinole
New Bern,NC
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
13
13
years of professional experience
Work History
Office Manager, Customer Service, and Production
Ageless Holdings, LLC
09.2018 - Current
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Enhanced customer satisfaction by promptly addressing concerns and Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Shipping and fulfillment of orders, trained staff in shipping and fulfilment.
- Production with products to finished completed goods.
Front Desk Receptionist and Dance Instructor
Millennium Dance Complex Salt Lake City
11.2022 - 12.2023
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits, and answered all questions from guest and phone calls.
- Planned, prepared, and delivered lesson plans introducing students to dance techniques.
- Utilized different styles of teaching to accommodate students of all capabilities.
Customer Service Representative
Wells Fargo
04.2016 - 08.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
Emergency Department Registrar
University Of Utah Hospital
05.2011 - 05.2016
- Improved patient registration accuracy by implementing thorough data verification processes.
- Provided essential administrative support for clinical staff by maintaining well-organized documentation systems.
- Demonstrated adaptability under pressure, managing fluctuating workloads while maintaining focus on delivering quality service to both patients and colleagues alike.
Skills
- Customer Service
- Administrative Support
- Data Entry
- Clerical Support
- Operations Management
Timeline
Front Desk Receptionist and Dance Instructor
Millennium Dance Complex Salt Lake City
11.2022 - 12.2023
Office Manager, Customer Service, and Production
Ageless Holdings, LLC
09.2018 - Current
Customer Service Representative
Wells Fargo
04.2016 - 08.2018
Emergency Department Registrar
University Of Utah Hospital
05.2011 - 05.2016
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