WILMARIE CARDONA
Radcliff,KY
Summary
Professional business technician with strong track record in delivering results and adapting to evolving business needs. Skilled in data analysis, process optimization, and troubleshooting, with focus on team collaboration and achieving organizational goals. Known for reliability, problem-solving abilities, and effective communication. Ready to make significant impact by leveraging technical expertise and results-driven approach.
Overview
9
9
years of professional experience
Work History
Business Technician
Army and Air Force Exchange Services
09.2024 - Current
- Implemented process improvements that enhanced operational
- Optimized workflow management by effectively prioritizing tasks and allocating resources to achieve project goals.
- Negotiated favorable contracts with vendors, resulting in significant cost savings and improved service levels for the organization.
- Contributed to revenue growth by supporting sales efforts through detailed market research, analysis, and targeted marketing campaigns.
- Improved communication within the organization by developing clear documentation and presenting complex data in easily digestible formats.
- Enhanced customer satisfaction through timely resolution of technical issues and providing exceptional support.
- Delivered exceptional customer experiences and promoted strong relationships.
- Oversaw short-term contracts for local and out-of-state vendors, including Food Operations.
- Processed fee monthly payments for short-term and long-term contracts with in-state and out-of-state vendors.
Jewelry Supervisor
Army & Air Force Exchange
06.2022 - Current
- Provided customer service by greeting and assisting customers and responding to customer inquiries and complaints.
- Assigned employees to specific duties.
- Performed work activities of subordinates, such as cleaning, and organizing shelves and displays and selling merchandise.
- Engaged in sales, inventory-taking, reconciling cash receipts, and in performing services for customers.
- Monitored sales activities to ensure that customers received satisfactory service and quality goods.
- Examined merchandise to ensure that it was correctly priced and displayed and that it functions as advertised.
- Established and implemented policies, goals, objectives, and procedures for department.
- Instructed staff on how handled difficult and complicated sales.
- Planned and prepared work schedules and kept records of employees’ work schedules and time cards.
- Developed methods and procedures to increase sales, expand markets, and promote business.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Resolved customer complaints quickly and efficiently while maintaining a positive attitude.
- Mentored new employees on sales techniques, product knowledge, and customer service.
- Utilized point-of-sale system to track sales data, generate reports, and monitor purchase patterns.
Receiving Associate
Army & Air Force Exchange
03.2018 - 05.2019
- Managed the unloading, sorting and storage of materials to designated areas within warehouse facility.
- Operated various types of warehouse equipment such as pallet jacks and hand trucks safely and effectively.
- Maintained a clean and organized receiving area while adhering to safety regulations.
- Performed regular cycle counts to ensure inventory accuracy.
- Assisted in training new team members on proper procedures related to shipping and receiving.
- Effectively collaborated with team members in order to complete tasks efficiently within specified deadlines.
- Unpacked and examined incoming shipments, noting and reporting consistency, discrepancies, or damages.
- Utilized problem-solving abilities to resolve any issues that arose during the receipt process promptly.
- Inspected merchandise for damage or defects and reported discrepancies to vendors accordingly.
- Performed physical counts of stockroom supplies as required by management policies.
- Ensured accurate record keeping of all items received and shipped out.
- Loaded and unloaded delivery trucks and containers.
Hardlines Supervisor
Army & Air Force Exchange
02.2018 - 08.2018
- Performed work activities of subordinates, such as cleaning, and organizing shelves and displays and selling merchandise.
- Assigned employees to specific duties.
- Hired, train and evaluated personnel in sales and marketing establishments, promoted and firing workers when appropriate.
- Estimated consumer demand and determined types and amounts of goods to be sold.
- Managed a team of associates in order to meet daily objectives while ensuring maximum productivity.
- Proficient in use of POS systems to track sales, process payments, and generate reports.
- Ensured compliance with company policies regarding returns, exchanges, refunds.
- Displayed an understanding of safety protocols when working with hazardous materials or equipment.
Customer Service Associate
Army & Air Force Exchange
04.2017 - 07.2018
- Demonstrated strong communication skills while interacting with customers over the phone, via email, or in person.
- Displayed professionalism when dealing with difficult customers by remaining calm under pressure.
- Assisted customers with product selection, order entry, and payment processing.
- Employed active listening techniques to understand customers' needs and provide appropriate solutions.
- Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems.
- Developed an extensive knowledge of company products, services, and policies to effectively answer customer questions.
- Computed sale prices and totaled purchases with POS system or cash register.
Education
Associate in Arts (A.A.) - Information Technology
University of Phoenix
Arizona03.2020
Skills
- Accounting Records
- Strategic Business Initiatives
- Customer Satisfaction
- Inventory Control Processes
- Inventory Accuracy
- Sales Strategies
- POS Terminal Operation
- Computer Proficiency
LANGUAGES
Spanish - Native
English - Fluent
Timeline
Business Technician
Army and Air Force Exchange Services
09.2024 - Current
Jewelry Supervisor
Army & Air Force Exchange
06.2022 - Current
Receiving Associate
Army & Air Force Exchange
03.2018 - 05.2019
Hardlines Supervisor
Army & Air Force Exchange
02.2018 - 08.2018
Customer Service Associate
Army & Air Force Exchange
04.2017 - 07.2018
Associate in Arts (A.A.) - Information Technology
University of Phoenix