Summary
Overview
Work History
Education
Skills
references
Timeline
Generic

Wilmarie Garcia

Hasbrouck Heights

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

14
14
years of professional experience

Work History

Benefit Advisor

MJHS (Elderplan)
12.2023 - Current
  • Improved overall employee satisfaction by addressing concerns regarding benefit plans promptly and effectively.
  • Maintained up-to-date knowledge of market trends and regulatory changes, allowing for accurate advice on complex benefit-related issues.
  • Streamlined benefits enrollment processes for increased efficiency and improved client experiences.
  • Conducted thorough needs assessments for accurate benefits recommendations, resulting in optimal plan selections.
  • Developed and maintained strong rapport with clients through regular communication and outstanding service delivery, leading to high levels of trust and loyalty.
  • Coordinated seamless transitions between benefit plan providers for clients, minimizing disruptions and ensuring smooth coverage continuation.

Home Care Marketer

People Care
04.2023 - Current
  • Responsible for developing and executing marketing strategies and campaigns to promote the services of our Home Care LHCSA
  • Responsible for identifying target markets,creating and executing marketing plans,and analyzing and reporting on results
  • Responsible for building relationships with referral sources and other stakeholders
  • Develop relationships with referral sources,healthcare professionals, and other stakeholders
  • Monitor and respond to inquiries from potential clients and referral sources
  • Responsible for a Goal of 6 start of care cases per month.

Staff Coordinator

ALWAYS HOME CARE
01.2021 - 05.2023


  • Handled employee payroll and assisted with benefits options .
  • Trained new hires.
  • Oversee and assist intake employees in the completion of their responsibilities in the onboarding of new patients.
  • Assist intake employees with difficult scenarios ensuring tasks are being met.
  • Perform and supervise the referral work assigned to a large group of 10-15 staffers.
  • Answer question and train staffers with correct procedures.
  • Investigate inquiries and resolve complex issues.
  • Review and staff on referral process and qualifications.
  • Leading weekly phone calls to staffers to foster an open line of communication. Ensuring all questions and concerns were answered.
  • Scheduling employees and patients for services and appointments.
  • Do employees payroll .
  • Branch Management .
  • Company marketing by branch.
  • Proactively reached out to each referral-patient,family members to successfully enroll patients with the agency.
  • Delegated daily reports of patient’s daily discharges and readmisions to the CEO and administrators.
  • Assisted Managers in training new hires.
  • Completed all aspects of the referral process including CHHA,CA,evalution for home health eligibility.


Mail Clerk

MSKCC (BAIC)
02.2017 - 04.2019
  • Created and distributed shipment invoices to maintain accurate account balances.
  • Processed and organized incoming mail for distribution to appropriate departments.
  • Maintained mailroom supply inventories, purchase orders and vendor supplies.
  • Assisted with implementing new mailroom systems and training staff to improve operations.
  • Maintained accurate records of incoming and outgoing mail for reliable reference.
  • Updated and maintained mailing lists and customer records.
  • Tracked outgoing mail to provide accurate customer updates.

Assistant Manager

PLS Check Cashiers
01.2011 - 12.2014
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Created employee schedules to align coverage with forecasted demands.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established team priorities, maintained schedules and monitored performance.

Education

Insurance Agent - Producer License As Insurance Agent

XCEL An STC Company
08.2023

High School Diploma -

Jerusalem Hight School
Santo Domingo,republica Dominica
07.2005

Associate of Technology - Computing

Computerized Accounting
Santo Domingo,Dominican Republic
07.2005

Skills

Ability to problem solve,Organized,

Medicare knowledge,

Product presentation,

Enrollment processing

and attention to detail

Language: Fluent in English and

Spanish

Ability to maintain a consistent

teamwork mentality

Self-motivated and ability to work

without supervision

Computer: Proficient in Microsoft

work,Excel,Powerpoint,and

Access

Knowledge of company Policies

Ability to multitask,Leadership,and

management skills

Passionate in public health and to

assist the community

references

  

 Rosnelly Javier 

VNS Health 

Outreach Representative

 (347) 928-0603 


Idelsi Botex

Director of administration of Columbia University

(917) 224-5415


Griselda Guzman

Mskcc Administration Assistance

(646) 420-9798


Timeline

Benefit Advisor

MJHS (Elderplan)
12.2023 - Current

Home Care Marketer

People Care
04.2023 - Current

Staff Coordinator

ALWAYS HOME CARE
01.2021 - 05.2023

Mail Clerk

MSKCC (BAIC)
02.2017 - 04.2019

Assistant Manager

PLS Check Cashiers
01.2011 - 12.2014

Insurance Agent - Producer License As Insurance Agent

XCEL An STC Company

High School Diploma -

Jerusalem Hight School

Associate of Technology - Computing

Computerized Accounting

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Wilmarie Garcia