Summary
Overview
Work History
Education
Skills
Timeline
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Wilmarie Vazquez

Brooklyn,NY

Summary

Resourceful Customer Service Administrative Assistant known for productivity and efficient task completion. Specialize in customer relationship management, data entry accuracy, and problem-solving strategies. Excel using communication, adaptability, and empathy to facilitate positive outcomes in challenging customer service scenarios.

Overview

6
6
years of professional experience

Work History

Customer Service/Administrative Assistant

Chrysler of Bay ridge
Brooklyn, NY
02.2019 - 03.2022
  • Managed communication through phone and email effectively.
  • Documented paperwork and handled telephonic and in-person customer interactions.
  • Processed orders received via telephone, mail, fax, or email.
  • Maintained database of customer information including contact details and purchase histories.
  • Responded to customer complaints in an efficient and professional manner.
  • Coordinated logistics for shipments and deliveries of products.

Human Resource Assistant

21Club
New York, NY
09.2017 - 01.2019
  • Assisted in recruiting and hiring processes by conducting phone screens, scheduling interviews, and completing reference checks.
  • Maintained accurate records of employee information such as wages, performance reviews, benefits, leaves of absence.
  • Compiled reports related to personnel activities such as attendance tracking, turnover rates, disciplinary actions.
  • Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues.
  • Coordinated training schedules and filed crucial administrative paperwork.

Pharmacy Technician

Mega Aid
Brooklyn, NY
01.2016 - 11.2017
  • Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Provided customer service to patients by answering questions about medications and health-related topics.
  • Verified accuracy of medication labels before they were dispensed to customers.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.

Education

Associate of Arts - Liberal Arts And General Studies

Kingsborough Community College of The City University of New York
Brooklyn, NY
06-2018

GED -

Opportunities for a Better Tomorrow
Brooklyn, NY
01.2014

Skills

  • Fluent in spanish/english
  • Appointment Coordination
  • Customer Service
  • Organizational Skills
  • Clear Communication

Timeline

Customer Service/Administrative Assistant

Chrysler of Bay ridge
02.2019 - 03.2022

Human Resource Assistant

21Club
09.2017 - 01.2019

Pharmacy Technician

Mega Aid
01.2016 - 11.2017

Associate of Arts - Liberal Arts And General Studies

Kingsborough Community College of The City University of New York

GED -

Opportunities for a Better Tomorrow

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Wilmarie Vazquez