Wilmary Melendez Mercado
East Orange
Summary
Dynamic and detail-oriented professional with extensive experience as a Front Desk Receptionist at Advocate Pediatric Ophthalmology. Recognized for exceptional customer service and efficient appointment scheduling, contributing to a seamless patient experience. Adept at managing high-volume calls and maintaining confidentiality, ensuring a welcoming environment for all visitors. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Northeast Regional Epilepsy Group
08.2025 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees
Front Desk Receptionist
Advocare Pediatric Ophthalmology
12.2023 - 07.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees
Front Desk Receptionist
Advocare Progressive Pediatrics
11.2018 - 12.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
Education
High School Diploma - undefined
Drake Collage of Business
06.2010
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Scheduling
- Appointment scheduling
- Scheduling appointments
- Call forwarding
LANGUAGES
Spanish
English
Timeline
Front Desk Receptionist
Northeast Regional Epilepsy Group
08.2025 - Current
Front Desk Receptionist
Advocare Pediatric Ophthalmology
12.2023 - 07.2025
Front Desk Receptionist
Advocare Progressive Pediatrics
11.2018 - 12.2023
High School Diploma - undefined
Drake Collage of Business