Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Wilmary Whitaker

Wilmary Whitaker

Indianapolis,IN

Summary

Passionate Interpreter offering superior language experience to bridge communication gaps for better understanding and productivity. Employs empathic, mindful approach to avoid potential conflicts caused by lack of cultural knowledge. Operates well in both online and in-person scenarios, facilitating conversations despite scheduling issues or geographical limitations.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Medical Interpreter

Visual Language Professionals (VLP)
03.2023 - Current
  • Served as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications.
  • Followed ethical codes to protect confidentiality of patient medical information.
  • Explained hospital policies and procedures to provide assistance to patients with limited English proficiency.
  • Translated procedural information to facilitate understanding between doctors and patients.

Financial Interpreter

Akorbi Workforce Solutions
02.2023 - Current
  • Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
  • Communicated with clients to understand interpreting needs and provide best service possible.
  • Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
  • Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
  • Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
  • Maintained message content, tone, and emotion as closely as possible.

Surveyor

John Boner Community Center
10.2023 - 12.2023
  • Performed field calculations to complete assessments.
  • Do surveys to specific houses , for Indy East Promise Neighborhood program. Recollecting data from parents of the Indy East schools.
  • Coordinated survey crew activities and oversaw field operations.
  • Engaging with the Indy East community giving them resources for existing programs for their neighborhood.
  • Coordinated surveys to establish accurate legal boundaries for properties.
  • Followed local, regional and national surveying guidelines.

Massage Therapist

Massage Fishers
01.2015 - 01.2023
  • Developed and maintained positive relationships with clients through professional communication talking their target language ( Spanish ) and follow-up to increase satisfactions and build rapport.
  • Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets .
  • Interpreting for clients and answering phone calls for LEP clients .

Cosmetologist

Monalisa Hair Salon
02.2012 - 07.2018
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.

Administrative Assistant

Scott Development LLC
10.2008 - 11.2011
  • Answered multi-line phone system, routing calls, delivering messages to staff .
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.

Administrative Assistant

Crown Corr
03.2006 - 12.2007
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Hiring new employees, translating all paperwork and interpreting to LEP employees the process when doing onboard.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.

CEO

In & Out Salon
02.1999 - 01.2006
  • Established foundational processes for business operations.
  • Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
  • Built productive relationships with industry partners and competitors to support strategic business objectives.
  • Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.

Education

Cosmetology -

Instituto De Educacion Tecnica Ocupacional La Reine
Manati, PR
06.1997

Skills

  • Creative Solutions
  • Speaking
  • Video-Remote Interpreting (VRI)
  • Original Text Review
  • Spanish Interpreting
  • Active Listening
  • Business Communications

Certification

Interpreter

Cosmetology

HIPAA

Languages

Spanish
Native or Bilingual

Timeline

Surveyor

John Boner Community Center
10.2023 - 12.2023

Medical Interpreter

Visual Language Professionals (VLP)
03.2023 - Current

Financial Interpreter

Akorbi Workforce Solutions
02.2023 - Current

Massage Therapist

Massage Fishers
01.2015 - 01.2023

Cosmetologist

Monalisa Hair Salon
02.2012 - 07.2018

Administrative Assistant

Scott Development LLC
10.2008 - 11.2011

Administrative Assistant

Crown Corr
03.2006 - 12.2007

CEO

In & Out Salon
02.1999 - 01.2006

Cosmetology -

Instituto De Educacion Tecnica Ocupacional La Reine

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Wilmary Whitaker