Wilmarys Montalvo
Kissimmee
Summary
Dynamic leader with a proven track record at Village MD, excelling in operational performance and change management. Expert in policy development and team collaboration, driving strategic alignment and financial management. Adept at fostering high-performing teams and enhancing organizational effectiveness through innovative problem-solving and strong communication skills.
Overview
24
24
years of professional experience
Work History
Director of Practice Operations/Market Engagement Manager
Village MD/Summit
01.2023 - Current
- Identified opportunities for improvement in operational performance metrics.
- Led change management efforts to adapt to market shifts and organizational needs.
- Developed policies and procedures to ensure compliance with corporate standards.
- Facilitated professional development programs to build a high-performing team.
- Facilitated collaboration between teams by encouraging open communication channels.
Regional Director of Operations
Athena Medical Group
01.2021 - 01.2023
- Created effective business plans to focus strategic decisions on long-term objectives.
- Delegated work to staff, setting priorities and goals.
- Oversaw personnel by commending or initiating promotions, transfers and disciplinary measures.
- Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
- Collaborated with cross-functional teams to ensure alignment between departments on regional initiatives.
- Conducted regular meetings with senior management to review progress towards goals and objectives.
Senior Manager, North Region
Inhealth Medical Alliance
01.2018 - 01.2021
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Led cross-functional teams to achieve project milestones, ensuring collaboration and efficiency.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Established effective communication channels between different departments within the organization.
- Developed and implemented strategic business plans to drive growth and profitability.
Project Manager/Practice Administrator
Caya Health
01.2015 - 01.2018
- Furnished project updates to various stakeholders, informing on strategy, adjustments and progress.
- Managed multiple projects with competing deadlines simultaneously.
- Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
- Modified project plans when needed to better align with organizational objectives.
- Created project status presentations for delivery to customers or project personnel.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
Physician Practice Administrator, Adult Cardiology
Orlando Health
01.2005 - 01.2015
- Oversaw assistants, technicians, and office administrators, offering mentoring and coaching in tasks.
- Ordered supplies needed and kept tabs on inventory levels.
- Coordinated services between physicians, healthcare providers, patients, and insurance companies.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Formulated budgets and monitored financial performance of the practice.
- Complied with OSHA and HIPAA regulations.
- Oversaw daily operations including scheduling appointments, managing inventory levels of supplies.
Medical Assistant/ Team Lead
Cardiovascular Associates
01.2001 - 01.2005
- Explained treatment procedures and physicians' instructions.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Administered injections, medications and treatments as directed by the physician.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Organized charts, documents and supplies to maintain team productivity.
- Processed orders for medical supplies and lab equipment.
- Cleaned and maintained medical equipment following procedures and standards.
Education
Bachelor - Business Administration
Penn Foster College
Penn, PA01.2022
Certified Medical Assistant - Health Education
Montgomery Technical College
Montgomery, AL01.2000
Skills
- Operational performance
- Change management
- Policy development
- Team collaboration
- Business planning
- Staff delegation
- Strategic alignment
- Financial management
- Regulatory compliance
- Communication skills
- Leadership development
- Data analysis
- Creativity and innovation
- Problem-solving
- P&L management
Languages
Fluent in Spanish and English
Affiliations
- Watching the sunrise and sunsets
- Spending family time
- Going to the beach
Languages
Spanish
Native/ Bilingual
Timeline
Director of Practice Operations/Market Engagement Manager
Village MD/Summit
01.2023 - Current
Regional Director of Operations
Athena Medical Group
01.2021 - 01.2023
Senior Manager, North Region
Inhealth Medical Alliance
01.2018 - 01.2021
Project Manager/Practice Administrator
Caya Health
01.2015 - 01.2018
Physician Practice Administrator, Adult Cardiology
Orlando Health
01.2005 - 01.2015
Medical Assistant/ Team Lead
Cardiovascular Associates
01.2001 - 01.2005
Bachelor - Business Administration
Penn Foster College
Certified Medical Assistant - Health Education
Montgomery Technical College
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