Liliana Molina
Galveston,TX
Summary
Detail-oriented and patient-focused professional with over three years of experience providing front-line customer service in fast-paced environments. Positive, upbeat, and friendly with natural ability to connect with people. Possesses strong communication and problem-solving skills, adept at handling customer inquiries and resolving issues efficiently. Committed to delivering exceptional service and fostering positive customer experiences. Bilingual in English and Spanish. Seeking a Medical Receptionist position in a UTMB clinic to support patient flow, registration, and high-quality outpatient care.
Overview
4
4
years of professional experience
Work History
Customer Service Team Member
Jack in the Box
06.2022 - Current
- Serve as the first point of contact for customers in a high-volume setting
- Greet individuals professionally and respond to questions or concerns
- Accurately process transactions and handle sensitive payment information
- Manage multiple tasks simultaneously while maintaining attention to detail
- Communicate clearly with team members to support efficient operations
- Maintain professionalism, cleanliness, and compliance with company standards
- Delivered exceptional customer service, resolving queries and complaints efficiently.
- Maintained cleanliness and organization of dining and kitchen areas to enhance customer experience.
- Mentored new hires by sharing best practices and experiences which resulted in faster onboarding and increased confidence in handling customer interactions.
Customer Service Associate
Baytown Seafood
07.2024 - 06.2025
- Provided front-desk style customer service, including answering phones and assisting walk-ins
- Collected customer information accurately and ensured order accuracy
- Managed fast-paced workflow while maintaining courteous and respectful interactions
- Supported daily operations through effective communication and organization
- Managed order processing, maintaining accuracy in transactions and inventory levels.
- Resolved customer inquiries and concerns, ensuring satisfaction and repeat business.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
Education
High School Diploma -
Texas City High School
Texas City05-2023
Skills
- Patient Check-In and Front Desk Support
- Customer Service and Patient Experience
- Phone Management and Appointment Scheduling
- Bilingual: English and Spanish
- Multitasking in High-Volume Environments
- HIPAA Awareness and Confidentiality
- Demographic Information Collection
- Data Entry and Electronic Systems
- Team Collaboration and Communication
- Time Management and Organization
ADDITIONAL QUALIFICATIONS
- Comfortable learning clinic workflows, scheduling systems, and EHR platforms such as Epic
- Experience working with diverse populations
- Dependable, punctual, and professional demeanor
- Strong interpersonal skills suited for outpatient clinic settings
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Associate
Baytown Seafood
07.2024 - 06.2025
Customer Service Team Member
Jack in the Box
06.2022 - Current
High School Diploma -
Texas City High School