Wilmer Batista

• Provided technical support for customers via phone, email and chat; responded to customer inquiries promptly and professionally.
• Troubleshot issues on device-specific problems, network performance, and internet connectivity.
• Handled customer complaints and escalated issues according to procedures.
• Maintained logs and documentation to detail key information regarding incoming and outgoing calls.
• Performed data entry tasks related to updating customer accounts, processing refunds and payments
• Processed payments accurately according to established procedures while ensuring compliance with applicable laws and regulations.

• Compiled detailed reports on all customer interactions using CRM software tools such as Salesforce.
• Efficiently identified customer needs through active listening and questioning techniques.
• Demonstrated excellent communication and interpersonal skills when interacting with customers in person, over the phone, or via email.
• Provided assistance with account setup and maintenance activities including password resets and profile updates.
• Provided customer support to clients with technical and non-technical inquiries, utilizing problem solving skills to identify solutions.

• Collaborated effectively with marketing team members to ensure successful implementation of promotional campaigns.

• Implemented advanced CRM software solutions that improved efficiency of data management processes.
• Maintained accurate records of all sales activities including customer interactions, orders placed, follow-ups completed.

• Received up to 1000 calls a day

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained files and filing, keeping sensitive information confidential.
• Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
• Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.