Wilmer Granados
Farmers Branch,TX
Summary
Adaptable IT professional with hands-on experience in hardware repair, troubleshooting, networking, and customer support. Proven track record in electronics repair, system diagnostics, and customer service. CompTIA-certified with a strong foundation in Windows systems, cloud technologies, and technical troubleshooting.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Instructor
Asher College
Dallas, TX
06.2025 - Current
- Implemented and revised lesson plans and course content to achieve student-centered learning.
- Tracked student progress, checking in with struggling students and identifying root causes of problems.
- Tested and evaluated students on materials presented in workshops and classes.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
Field Repair Technician
uBreakiFix by Asurion
Flower Mound, TX
01.2021 - 06.2025
- Provided on-site and remote technical support to individuals and small businesses.
- Installed and configured Windows OS, printers, routers, and security software.
- Managed user accounts and permissions using Active Directory and Office 365.
- Diagnosed and repaired PC and laptop hardware including RAM, SSD, and motherboard replacements.
Bank Teller
Wells Fargo
Dallas, TX
02.2020 - 01.2021
- Processed high-volume cash, check, and electronic transactions with speed and accuracy.
- Identified suspected fraud by analyzing transaction patterns.
- Educated customers on banking services while maintaining strong customer satisfaction.
Education
Associate of Applied Science - Information Technology
Eastfield College
Mesquite, TX05-2020
Skills
- Spanish (Professionally Fluent)
- Diagnostics
- Micro soldering
- Hand tools
- Technical Documentation
- Windows OS & Servers
- Active Directory
- Office 365
- VPN
- Azure
Certification
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
Languages
Spanish — Full Professional
Timeline
Instructor
Asher College
06.2025 - Current
Field Repair Technician
uBreakiFix by Asurion
01.2021 - 06.2025
Bank Teller
Wells Fargo
02.2020 - 01.2021
Associate of Applied Science - Information Technology
Eastfield College