Summary
Overview
Work History
Education
Skills
Timeline
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WILMER HIRALDO

New Brunswick,NJ

Summary

Information Technology major & Psychology minor at Rutgers University with adequate people skills who works diligently to ensure quality and satisfaction in all fields.

Overview

2
2
years of professional experience

Work History

Barista

Semicolon Cafe
04.2023 - Current
  • Brand ambassador-approved employee
  • Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Recommended products based on a solid understanding of individual customer needs and preferences.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Used POS system to accurately enter orders and process payments.
  • Monitored supply levels at the counter and maintained customer areas to meet typical demands.

Team Member

Luccianos
03.2022 - 09.2022
  • As a Front of House, I;
  • Was able to create a welcoming environment for the incoming guests
  • Acquire extensive knowledge about the product which is being given to the customer such as anything in the product that could cause a negative reaction such as allergens or dietary restrictions
  • Maintained a clean environment and timeliness
  • Cater to the customer's desires by allowing them to sample the product which allows for the perfect opportunity to build a connection with the customer
  • Ensured a presentable product by utilizing skills developed during the job and excelling
  • Beyond the basic responsibilities I;
  • Maintained a healthy relationship with the Head of the LAB (head/leader of those who made all the gelato), the Manager and
  • Assistant manager, and all the shift leaders
  • Developed extensive multitasking skills
  • Was put in charge of handling the presentation of the product
  • Worked on the register, serving, stock, and greeting positions
  • Taught new hires how to greet customers and maintain business flow
  • Worked several shifts by myself
  • Learned and perfected opening procedures for the business allowing me to do it by myself
  • Helped handle birthday parties
  • Assuming a leadership role and working very diligently led to me receiving raise in the time that I was there which was very uncommon.FRONT OF HOUSE TEAM MEMBER

Barista

Bubbleology
09.2022 - 02.2023
  • Worked in the Front of the house as a barista and effectively prepared drinks catered to the needs of the customer
  • Worked in the back of the House to prepare food that consistently surpassed my original standards
  • Prepared and stocked tapioca
  • Efficiently worked/memorized timely fashion
  • Closing and opening procedures as front-of-house team member

Sales Associate

Rosetta Bakery
06.2022 - 08.2022
  • Rotated products with every restock to keep oldest products moving first
  • Merchandised, presented, and stocked bakery items on sales floor
  • Efficiently packaged food and beverage items, maintaining consistency to meet fulfillment deadlines
  • Helped customers find specific products, answered questions, and offered product advice
  • Greeted guests with pleasant smiles and superior customer service
  • Maintained high standards of conduct and service to support company reputation
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
  • Sold various products by explaining unique features and educating customers on proper application.

Education

Associate of Arts - Information Technology And Informatics

Rutgers University
New Brunswick
05.2025

High School Diploma -

Jose Marti STEM Academy
Union City, NJ
06.2021

Skills

  • efficient computer Skills
  • High-Volume Dining
  • Food Inspection
  • Safe Food Handling
  • Point of Sale (POS) System
  • Operations
  • People Skills
  • Active Listening
  • Relationship Building
  • Good Work Ethic
  • Organizational Skills
  • Conflict Resolution
  • Friendly, Positive Attitude
  • Team Building
  • Customer Service
  • Attention to Detail
  • Verbal and Written
  • Communication
  • Teamwork and Collaboration
  • Reliable & Trustworthy
  • Novice Indoor rock climbing - taught the value of being able to ask for help from those with more experience to overcome difficult
  • Tasks
  • Experienced volleyball player - being able to effectively coach and help new players effectively learn and grasp concepts entirely new to them
  • Guitarist - self-taught for 6 years, and have efficiently foundations for several acquaintances of mine to pursue it beyond services
  • Member Support
  • Constructive Feedback

Timeline

Barista

Semicolon Cafe
04.2023 - Current

Barista

Bubbleology
09.2022 - 02.2023

Sales Associate

Rosetta Bakery
06.2022 - 08.2022

Team Member

Luccianos
03.2022 - 09.2022

Associate of Arts - Information Technology And Informatics

Rutgers University

High School Diploma -

Jose Marti STEM Academy

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WILMER HIRALDO