Wilmer Hiraldo
New Brunswick,NJ
Summary
Sales-driven professional with a strong background in upselling, order processing, and trend analysis. Skilled in leveraging technology and data to enhance customer satisfaction and manage financials. Proficient in Microsoft Office, with excellent communication and emotional intelligence.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Barista; Sales Associate
Semicolon Cafe
New Brunswick, New Jersey
04.2023 - Current
- Conducted new hire onboarding sessions to introduce company policies and procedures.
- Provided excellent customer service in order to resolve any complaints or issues quickly.
- Processed transactions using a point-of-sale system.
- Tracked sales performance metrics to identify trends in market place.
- Managed inventory database including entering information into the system accurately.
- Upsold additional items based on customer interests and needs.
- Identified opportunities for improvement through data-driven insights into user behavior patterns through the Square Point Of Sale System.
- Subject Matter Expert.
Financial Analyst and Prototype Designer
Project Proposal: SwiftScript
New Brunswick, New Jersey
01.2024 - 05.2024
- Developed a financial model for SwiftScript, covering cash inflows, investments, and costs over 10 years.
- Created financial statements showing ROI, DCF, IRR, and trend graphs.
- Focused on revenue through subscriptions and in-app advertising, with cost management including website development and privacy measures.
- Built detailed financial models for project viability and sustainability.
- Analyzed cash flows, investments, and costs.
- Projected long-term financial outcomes with ROI and DCF analyses.
- Designed low-fidelity and high-fidelity prototypes for SwiftScript.
- Low-fidelity: User account creation, login, and basic navigation (orders, prescription tracking, health info management).
- High-fidelity: Simplified UI/UX for ease of use, including account management, recent activities, and notifications.
Server; Sales Associate
Luccianos
East Rutherford, New Jersey
03.2022 - 09.2022
- Trained new staff members on Gelato Server duties.
- Upheld brand standards while preparing orders for customers.
- Adhered to all health department regulations regarding food safety, sanitation, and storage procedures.
- Developed strategies for improving efficiency within the scheduling process.
- Organized catering services for meetings as requested by clients or management.
Bakery Sales Representative
Rosetta Bakery
East Rutherford, New Jersey
05.2022 - 08.2022
- Provided assistance to customers in selecting appropriate items for their orders.
- Answered questions regarding ingredients or preparation of various bakery products.
- Worked with management to minimize waste by accurately tracking par levels.
- Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth during high-volume periods.
- Proven ability to upsell products and increase average transaction value
Education
Bachelor of Arts - Information Technology And Informatics
Rutgers University
New Brunswick01-2025
Skills
- Upselling
- Order Processing
- Coffee product knowledge
- Service-oriented
- Trend Analysis
- Technology Proficiency
- Emotional Intelligence
- Communication
- Microsoft Office Proficient
- Data Analysis
- Cash Flow Management
- Expense Tracking
Affiliations
- Rutgers Muscle Building Club
- Intramural Volleyball Team
- Powerlifting
- Climbing team
- Gym Mentor / Teacher
- Guitar instructor
Certification
LinkedIn Licenses
- Business Analysis Foundations: Business Process Modeling Mar 2024
- Finance for Non-Financial Managers Feb 2024
- Managing Project Stakeholders Feb 2024
- Project Management Simplified Feb 2024
- CISSP Cert Prep (2021): 1 Security and Risk Management Apr 2023
- Data Analytics: Graph Analytics Apr 2023
- Ethical Hacking: Cryptography Apr 2023
- Goal Setting: Objectives and Key Results (OKRs) Apr 2023
- Relational Databases Essential Training Apr 2023
- SQL Server Fundamentals: Master Basic Query Techniques Apr 2023
- Digital Technologies Case Studies: AI, IOT, Robotics, Blockchain Mar 2023
- CompTIA IT Fundamentals (FC0-U61) Cert Prep 1: Computer Basics, Hardware, and Operating Systems Feb 2023
- How to Set Goals When Everything Feels Like a Priority Jan 2023
Languages
English
Native/ Bilingual
Spanish
Professional
References
References available upon request.
Timeline
Financial Analyst and Prototype Designer
Project Proposal: SwiftScript
01.2024 - 05.2024
Barista; Sales Associate
Semicolon Cafe
04.2023 - Current
Bakery Sales Representative
Rosetta Bakery
05.2022 - 08.2022
Server; Sales Associate
Luccianos
03.2022 - 09.2022
Bachelor of Arts - Information Technology And Informatics
Rutgers University
LinkedIn Licenses
- Business Analysis Foundations: Business Process Modeling Mar 2024
- Finance for Non-Financial Managers Feb 2024
- Managing Project Stakeholders Feb 2024
- Project Management Simplified Feb 2024
- CISSP Cert Prep (2021): 1 Security and Risk Management Apr 2023
- Data Analytics: Graph Analytics Apr 2023
- Ethical Hacking: Cryptography Apr 2023
- Goal Setting: Objectives and Key Results (OKRs) Apr 2023
- Relational Databases Essential Training Apr 2023
- SQL Server Fundamentals: Master Basic Query Techniques Apr 2023
- Digital Technologies Case Studies: AI, IOT, Robotics, Blockchain Mar 2023
- CompTIA IT Fundamentals (FC0-U61) Cert Prep 1: Computer Basics, Hardware, and Operating Systems Feb 2023
- How to Set Goals When Everything Feels Like a Priority Jan 2023
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