Wilmer Martinez
Opa-locka,FL
Summary
Dedicated professional proficient in sales strategy, team collaboration, and providing exceptional customer service. Committed to resolving issues swiftly and accurately to enhance client satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Teller
Ocean Bank
Hialeah, Florida
09.2025 - Current
- Processed customer transactions accurately and efficiently at a busy banking branch.
- Balanced cash drawer daily to ensure accuracy in all transactions.
- Educated customers on new banking products and services available to them.
- Supported training of new tellers by sharing best practices and operational procedures.
Online Personal Shopper
Walmart
Hialeah, Florida
06.2025 - 08.2025
- Curated personalized shopping lists based on client preferences and needs.
- Assisted clients with product selections across various online platforms.
- Communicated with clients to address inquiries and resolve shopping issues.
- Satisfied customers with quick, accurate service under tight deadlines.
Department Supervisor
The Home Depot Store
Hialeah, Florida
03.2022 - 11.2022
- Supervised daily operations and staff activities in a retail environment.
- Trained new associates on store policies and customer service standards.
- Managed inventory levels and organized product displays on the sales floor.
- Assisted customers with product inquiries and resolved issues efficiently.
- Resolved customer complaints in a timely manner.
- Trained and mentored new associates on department policies and procedures.
- Participated in weekly meetings with senior leadership teams to discuss progress.
- Delegated tasks appropriate to individual employees to provide development opportunities.
Associate
The Home Depot Store
Hialeah, Florida
10.2021 - 11.2022
- Assisted customers with product selections and inquiries in store.
- Maintained merchandise displays to ensure a clean, organized shopping environment.
- Collaborated with team members to restock shelves efficiently.
- Provided customer service support for inquiries, complaints, and returns.
Education
High School Diploma -
American Senior High
Hialeah, FL05-2021
Some College (No Degree) - Real Estate
Gold Coast Schools
DoralSkills
- Sales strategy
- Team collaboration
- Customer service expertise
- Customer service
- Sales experience
Certification
- Real Estate Sales Associate
Languages
English
Professional
Spanish
Professional
Timeline
Teller
Ocean Bank
09.2025 - Current
Online Personal Shopper
Walmart
06.2025 - 08.2025
Department Supervisor
The Home Depot Store
03.2022 - 11.2022
Associate
The Home Depot Store
10.2021 - 11.2022
High School Diploma -
American Senior High
Some College (No Degree) - Real Estate
Gold Coast Schools