Wilmer Mercado
Vista,CA
Summary
Dynamic Front End Services Host Team Associate at Walmart with proven expertise in customer service and cash management. Recognized for implementing effective loss prevention strategies, enhancing operational efficiency. Adept at multitasking and fostering team collaboration, while quickly adapting to new technologies to improve customer experiences. Strong problem-solving skills drive success in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Front End Services Host Team Associate
Walmart
06.2023 - Current
- Managed cash register operations, ensuring accurate cash handling and accountability.
- Assisted customers with inquiries and product information to support sales initiatives.
- Trained new staff on cash handling procedures and customer service best practices.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
Education
High School Diploma -
Guajome Park Academy
Vista, CA06-2024
Skills
- Customer service
- Team collaboration
- Proficient in managing multiple tasks
- Effective time management
- Adaptable to change
- Problem-solving skills
- Computer proficiency
- Good communication skills
- Multitasking and organization
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
- Sustainable Tech Innovations
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Electronics and Circuit Building
- Playing Sports
- Music
Timeline
Front End Services Host Team Associate
Walmart
06.2023 - Current
High School Diploma -
Guajome Park Academy
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