Wilmer Navas
Miami
Summary
Proven expertise in computer assembly and troubleshooting, honed across roles at esteemed organizations like Albert Einstein Institution. Demonstrates exceptional attention to detail and customer service, significantly enhancing system performance and user satisfaction. Skillfully managed hardware and software installations, contributing to streamlined operations and robust technical support frameworks.
Overview
10
10
years of professional experience
Work History
Computer Technician
Albert Einstein Institution
07.2019 - 02.2023
- Recommended new and replacement hardware and software purchases.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Performed routine maintenance on computer systems, ensuring optimal performance and extending the life of equipment.
- Set up and maintained user accounts and client access.
- Implemented data backup solutions to protect vital company information from potential loss.
- Successfully migrated company data during system upgrades without losing any critical information.
- Collaborated with team members to troubleshoot complex technical issues, resulting in faster resolution times.
- Evaluated and recommended new technology upgrades to increase efficiency within the organization.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Demonstrated increased knowledge of company products and equipment.
- Incorporated Ubiquiti Unifi system.
- Managed usernames on google workspace.
Technical Assistant
Infos Corporation
01.2019 - 01.2022
- Provided technical guidance and support to team members.
- Set up and configured desktop computers, peripherals and accounts, assigning appropriate security levels.
- Recorded information surrounding system failure to assist future rebuilds.
- Installed technical hardware and software in deskside support environment.
- Collaborated with cross-functional teams to develop innovative solutions for complex technical challenges, driving business growth.
- Provided high-quality customer support by addressing inquiries and resolving technical problems, leading to increased customer satisfaction..
- Assisted in the planning and execution of IT projects, contributing technical expertise and resource management skills to ensure successful outcomes.
- Optimized network performance, monitoring systems, and implementing updates as needed.
- Contributed to successful completion of IT projects, collaborating closely with IT team.
- Installed security cameras, access points. wire.
- Incorporated Ubiquiti Unifi system.
- Managed usernames on google workspace.
Computer Technician and Sales
Opitra Import
12.2018 - 06.2019
- Linked computers to network and peripheral equipment.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Enhanced system performance by conducting regular software and hardware updates.
- Resolved technical issues for clients through remote support, increasing customer satisfaction.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Computer, cameras and solar panels sales.
Computer Technician
Transit Institute
06.2016 - 11.2017
- Evaluated systems according to predetermined checklist and noted issues.
- Inspected and tested faulty circuit boards and microprocessors.
- Diagnosed and resolved malfunctions in computers, office machines and automated teller machines.
- Updated and replaced outdated drivers and software for computers and office machines.
- Assisted customers with technical support inquiries.
- Restored data on computers and office machines.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Computer Technician
Contamari Service
01.2013 - 12.2015
- Linked computers to network and peripheral equipment.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Installed necessary software programs to meet specific user needs and enhance workflow capabilities within departments.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Set up and maintained user accounts and client access.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Assisted customers with technical support inquiries.
Education
Associate of Science - Computer Technician
Instituto De Nuevas Professions
Venezuela06.2018
Skills
- Computer Assembly
- Desktop and laptop installations
- Computer Troubleshooting
- Installation and Repair
- Software Installation
- System Upgrades
- Attention to Detail
- Hardware Installation
- Software Applications
- Hardware and software installation
- Device configuration
- Customer Service
- Hardware Repair
Timeline
Computer Technician
Albert Einstein Institution
07.2019 - 02.2023
Technical Assistant
Infos Corporation
01.2019 - 01.2022
Computer Technician and Sales
Opitra Import
12.2018 - 06.2019
Computer Technician
Transit Institute
06.2016 - 11.2017
Computer Technician
Contamari Service
01.2013 - 12.2015
Associate of Science - Computer Technician
Instituto De Nuevas Professions
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