Wilmer Ortiz
Austin,TX
Summary
Dynamic Shift Leader and Asesor De Compras with a proven track record at SALATA RESTAURANT and SODIMAC. Excelled in team leadership and problem-solving, enhancing customer satisfaction and operational efficiency. Skilled in cash handling and utilizing CRM tools, achieving significant client retention through positive attitude and excellent service.
Overview
15
15
years of professional experience
Work History
Shift Leader
SALATA RESTAURANT
03.2024 - 02.2025
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Asesor De Compras
SODIMAC
02.2010 - 02.2024
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
- Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
- Developed strong relationships with clients through regular communication and excellent customer service.
- Optimized operational efficiency by implementing CRM system tailored to advisory services.
Education
Bachelor Of International Business Economics - Comercial
Universidad Fesc
Colombia07.2015
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
Timeline
Shift Leader
SALATA RESTAURANT
03.2024 - 02.2025
Asesor De Compras
SODIMAC
02.2010 - 02.2024
Bachelor Of International Business Economics - Comercial
Universidad Fesc
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