Wilmer Slaughter
Southgate,MI
Summary
I am a Skilled and reliable worker with 10+ years of customer service, especially in food service. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
16
16
years of professional experience
Work History
Food Service Team Member
Michigan Medicine University of Michigan
Ann Arbor, MI
11.2017 - Current
- Monitored inventory to keep adequate stock of food items and supplies.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
- Maintained professional demeanor during interactions with customers and co-workers.
- Monitored expiration dates on food items and discarded outdated products immediately.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Acquired new skills to support team and further accommodate customer needs.
- Maintained a clean, safe and sanitary work environment according to health codes.
- Collaborated with team to deliver timely service of items.
- Provided excellent customer service to guests by responding to their needs promptly.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Delivered products to customer locations on time.
- Recognized by management for providing exceptional customer service.
Front Desk Assistant
Microtel Inn and Suite
Ann Arbor, MI
09.2018 - 11.2018
- Participated in cross training activities with other departments such as housekeeping or sales and marketing teams.
- Planned customized itineraries for guests with special activities to support local tourism and entertainment industries.
- Deposited guest valuables in hotel safes or safe-deposit boxes.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Coordinated with internal departments to handle wide range of guest needs.
- Computed bills, collected payments and made change for guests.
- Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
- Verified identification and credit card information of guests prior to check-in.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
- Welcomed large volume of guests and improved overall customer service.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Resolved customer complaints in a timely manner by providing assistance or referring them to the correct personnel.
- Maintained accurate records of guest accounts using computerized systems.
- Leveraged software to confirm reservations and address guest needs.
- Processed reservations made via telephone, fax, email or online travel sites.
Attendant
Campus Coin Laundry
Ypsilanti, MI
05.2008 - 08.2018
- Informed management of any safety hazards or customer complaints immediately.
- Interacted positively with guests and coworkers to build professional relationships.
- Maintained a clean, orderly environment by sweeping, mopping, dusting and taking out trash.
- Resolved customer issues to maintain high standards of customer satisfaction.
- Welcomed, greeted and interacted with members and guests and verified proper equipment operation.
- Monitored premises for potential risks and took appropriate action to keep patrons safe.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Reported required maintenance or repairs to management and maintained supply inventory.
- Handled cash register transactions accurately while maintaining proper security measures.
- Responded promptly to customer inquiries regarding services offered or product availability.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Education
High School Degree -
Ypsilanti High School
05.2008
Skills
- Cleaning and Sanitation
- Food Handling Standards
- Staff Supervision
- Inventory Management
- Safe Food Handling
- Food Storage
- Customer Service
- Multitasking
- Food and Safety Standards
- Problem-Solving
- Flexible Schedule
- Cash Register Operation
- Patient Relations
- Patient Care
- Strong Work Ethic
- Positive Attitude
- Quality Control
- Quick Learner
- Attention to Detail
- Productivity and Efficiency
- Complex Problem-Solving
- Hospital Standards
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
- Anthony Sykes, UMH Food Service, sykesa@meed.umich.edu, 517-990-5721
- Abdul Yusuph, UMH Food Service, ayus@med.umich.edu, 734-936-4160
- Cindy Lewis, UHM Registration, cindyvelasquez21@hotmail.com, 734-846-5595
Timeline
Front Desk Assistant
Microtel Inn and Suite
09.2018 - 11.2018
Food Service Team Member
Michigan Medicine University of Michigan
11.2017 - Current
Attendant
Campus Coin Laundry
05.2008 - 08.2018
High School Degree -
Ypsilanti High School
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