Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Wilmer R Hernandez

Wilmer R Hernandez

North Arlington,NJ

Summary

Elite-level telecommunications technician with over 15 years of advanced experience across residential, commercial, and enterprise environments. A proven leader in fiber, VoIP, SIP trunking, coax/structured cabling, and business network deployments. Consistently recognized as a top-performing technician and selected into Optimum's exclusive Business B2B program for high-caliber specialists. Known for exceeding performance metrics, mentoring peers, and delivering custom technical solutions under pressure. Now seeking to return to Verizon with an enriched skill set and leadership mindset developed in the field.

Overview

18
18
years of professional experience

Work History

Field Service Fiber Technician

Altice USA
Newark, NJ
01.2011 - Current
  • Install, maintain, and troubleshoot business and residential fiber networks, supporting VoIP, SIP trunking, static IP routing, and internet services.
  • Perform high-precision fiber optic splicing, testing, and deployment using advanced diagnostic tools.
  • Lead installations of BHV (Business Hosted Voice) systems, integrating VOIP hardware and software across client sites.
  • Conduct complete coaxial cabling solutions, including line drops, terminations, signal balancing, and multi-room distribution systems.
  • Design and execute structured wiring plants, often in mixed-use environments requiring fiber, coax, and Ethernet integration.
  • Deliver custom networking solutions tailored to business needs, including static IP assignments and secure data routing.
  • Collaborate with engineering teams to implement pilot projects and network upgrades.
  • Mentor new technicians, and contribute to field best practices.

Multimedia Service Technician

Verizon Connected Services
Secaucus, NJ
01.2007 - 12.2009
  • Installed and maintained DSL and voice services for residential and small-business customers.
  • Executed inside and outside plant phone wiring, resolving service issues with high efficiency and safety standards.
  • Conducted a full line test and signal analysis to ensure high-quality connections.
  • Delivered professional and timely support on-site, managing multiple service calls daily.
  • Provided excellent customer service by resolving issues on the first visit, resulting in a significant reduction in recurring service calls, and increased customer satisfaction.

Education

Bachelor of Arts - Psychology

New Jersey City University
Jersey City, NJ
07-2025

Altice USA

Skills

  • Fiber splicing & Testing (OTDR, Fusion Splicer)
  • Coax & Structured Cabling (Signal Analysis, Grounding, Splitters)
  • VOIP, SIP Trunking, BHV Services
  • Static IP networking, routing, and internet services
  • DSL and traditional phone systems
  • Networking tools: Fluke, TDR, signal meters
  • Equipment: routers, modems, ONTs, PBX systems
  • Commercial site deployments and custom solutions
  • Fire alarm wiring and integration: Installation and support of fire alarm system cabling and termination
  • Security alarm system: experience in routing and terminating security alarm cabling for commercial and residential applications
  • Professional capabilities: site surveys, signal analysis, network design support, field mentorship, safety compliance

Languages

Spanish
Native/ Bilingual

Timeline

Field Service Fiber Technician

Altice USA
01.2011 - Current

Multimedia Service Technician

Verizon Connected Services
01.2007 - 12.2009

Bachelor of Arts - Psychology

New Jersey City University

Altice USA

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