Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative
Wilmide Mathurin

Wilmide Mathurin

Vauxhall ,NJ

Summary

Proven leader in warehouse and team management, I enhanced operational efficiency and accuracy at Dave by implementing rigorous quality control and staff training programs. Expert in warehouse logistics and safety standards, my strategies boosted order fulfillment accuracy by over 30%, fostering a culture of continuous improvement and operational excellence. Oversees warehouse operations to meet continuous internal and customer needs. Well-coordinated and decisive leader with expertise in program management, team building and performance optimization. Solid history of success in developing and maintaining best practices for successful high-volume fulfillment and supply chain management. Detail-oriented Warehouse Supervisor provides warehouse organization and team management skills developed over Number years of superior performance in warehouse positions. Educates employees with acquired knowledge of shipping and receiving documentation, warehouse safety and inventory management. Organized Warehouse Supervisor offers Number years of shipping and receiving experience acquired through warehouse roles. Excels in managing warehouse logistics and leading inventory audits. Versed in purchasing, vendor relationship management and shipping documentation. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Hardworking Warehouse Supervisor with exceptional material handling knowledge and warehouse management expertise. Brings Number years of demonstrated success in OSHA compliance, warehouse team leadership and inventory management. Goal-oriented Warehouse Manager delivering practical strategies to drive productivity, personnel retainment and process optimization. Excels in creative problem solving on complex operational issues. Proven success providing leadership to teams of Number+. Well-versed in processing, monitoring and reviewing high-volume orders in fast-paced environments. Practiced at developing and maintaining productive relationships with vendors, customers and staff. Proficient in Software and Software.

Overview

8
8
years of professional experience

Work History

Warehouse Supervisor

Dave
01.2021 - 04.2024
  • Supervised shipping and handling operations.
  • Used warehouse management software to reconcile daily inventory.
  • Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
  • Oversaw daily operations and shipping and handling processes.
  • Supervised shipping and receiving, distribution and workplace safety.
  • Supervised warehouse operations by managing employees during shifts.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Maintained high levels of accuracy in daily operations.
  • Completed daily operations on time and maintained high standards of accuracy.
  • Oversaw inventory control levels and verified compliance with storage and organization processes.
  • Conducted regular inventory audits to identify discrepancies in stock counts while implementing corrective measures as needed.
  • Operated warehouse material handling equipment correctly to move loads.
  • Kept detailed records of inventories and merchandise inventory transactions.
  • Handled employee concerns promptly and effectively while maintaining open lines of communication amongst team members.
  • Maintained a clean working environment by enforcing strict cleanliness standards throughout the entire facility.
  • Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
  • Increased accuracy in order fulfillment with thorough quality control checks before shipping orders.
  • Monitored adherence to safety protocols and company policies by staying attentive to details.
  • Managed merchandise inventory transactions.
  • Collaborated with other department heads on company-wide initiatives aimed at improving operational efficiency across multiple divisions.
  • Enhanced employee productivity through effective training programs and performance evaluations.
  • Supported production workers in meeting goals without compromising safety and compliance.
  • Optimized storage capacity by redesigning warehouse layout for maximum space utilization.
  • Mentored junior staff members to develop their skills in warehousing operations, fostering a supportive work environment for professional growth.
  • Coordinated cross-departmental efforts to ensure seamless communication between sales, procurement, and logistics teams.
  • Promoted diligence and culture of safety for drivers and warehouse operations.

Janitorial Supervisor

Marry
02.2020 - 02.2024
  • Managed inventory of cleaning supplies, ensuring adequate stock levels while minimizing waste and costs.
  • Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
  • Prepared and presented reports of hours worked, staff assignments, and tasks and duties performed to properly allocate department expenses and maintain budget.
  • Improved cleanliness and organization of facilities by implementing effective janitorial procedures and protocols.
  • Developed efficient work schedules for janitorial staff to maximize productivity and maintain high standards of cleanliness.
  • Assessed facility needs, recommending appropriate cleaning solutions and methods for optimal results.
  • Issued assignments to staff and inspected special requests and areas of concentration to encourage smooth flow of housekeeping operation.
  • Ensured timely completion of tasks by delegating responsibilities efficiently among team members based on individual abilities.
  • Collaborated effectively with other departments within the organization, contributing towards a cohesive workplace culture focused on excellence in service delivery.
  • Streamlined operations by implementing new technologies and equipment that increased efficiency without compromising quality standards.
  • Addressed customer concerns promptly and professionally, resolving issues in an efficient manner.
  • Cultivated a strong reputation for exceptional janitorial services by consistently exceeding client expectations through meticulous attention to detail.
  • Evaluated employee performance fairly and consistently, providing constructive feedback to facilitate development of skills within the team.
  • Conducted or assisted with screening and hiring of job applicants, training employees, and administering performance reviews to maintain adequate and qualified workforce.
  • Enhanced staff performance by conducting regular training sessions on proper cleaning techniques and safety measures.
  • Adapted maintenance plans to suit the specific needs of unique facilities, considering factors such as foot traffic and building materials.
  • Increased client satisfaction through diligent attention to detail in maintaining clean, sanitary environments across various facilities.
  • Conducted quality control inspections regularly to ensure that all areas met or exceeded established cleanliness standards.
  • Reduced the number of workplace accidents by ensuring all team members adhered to safety guidelines at all times.
  • Fostered a positive work environment through clear communication channels between employees.

Customer Service Supervisor

Da
06.2019 - 08.2023
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns,
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Enhanced team productivity through regular coaching, feedback, and performance evaluations.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
  • Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
  • Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Assessed team performance through regular reporting, identifying opportunities for further skill development and training initiatives.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
  • Researched and corrected customer concerns to promote company loyalty.
  • Led regular customer service meetings to review progress identify challenges and provide feedback.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
  • Reduced employee turnover by cultivating a supportive culture focused on professional growth opportunities and recognition of achievements.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Developed comprehensive training materials for new hires, ensuring consistent knowledge and skill development across the team.
  • Created customer support strategies to increase customer retention.
  • Implemented feedback system for customers to provide comments and suggestions to improve service.
  • Identified customer service trends to provide recommendations for process and procedural improvements.
  • Implemented effective scheduling strategies to optimize staff coverage during peak hours and minimize wait times for customers.
  • Conducted regular quality assurance checks on team interactions with customers, ensuring adherence to company standards.
  • Fostered strong relationships with key accounts by providing personalized care and attention in managing their concerns.
  • Championed a customer-centric approach within the team, consistently encouraging empathy and understanding when interacting with clients.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Monitored front areas so that questions could be promptly addressed.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Completed bi-weekly payroll for Number employees.
  • Interceded between employees during arguments and diffused tense situations.

Data Entry Clerk

Billy
01.2016 - 10.2018
  • Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
  • Increased team efficiency by training new data entry clerks on company software, processes, and best practices.
  • Streamlined workflow with automation techniques, reducing manual input time and minimizing potential for human error.
  • Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
  • Improved database integrity by regularly updating records to ensure relevancy and accuracy of information.
  • Collaborated with IT department to troubleshoot software issues, leading to a more stable data entry environment.
  • Reduced turnaround time for projects by consistently meeting or exceeding deadlines while maintaining high-quality work output.
  • Supported various departments with ad hoc data entry requests, enabling them to make informed decisions based on accurate information.
  • Prevented costly mistakes by proactively identifying discrepancies in numerical entries and rectifying them promptly.
  • Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
  • Assisted in implementing a new CRM system that increased overall efficiency in managing customer relationships.
  • Managed large-scale data migration projects, ensuring seamless transition between systems without loss of vital information.

Education

Bachelor Of Arts - Accounting And Computer Science

Cch
Thimassique
05.2017

Skills

  • Warehouse Operations
  • Warehouse Organization
  • Loading and unloading
  • Warehouse Safety
  • Shipping and receiving
  • Shipping and receiving operations
  • Material Handling
  • Order picking and processing
  • Staff Management
  • Quality Checks
  • Warehouse Logistics
  • Stock counts
  • Operations Management
  • Stock audits
  • Inventory Replenishment
  • Operational Reporting
  • Logistics
  • Order pulling
  • Staff Training
  • Quality Control
  • Order Management
  • Quality Assurance
  • Report Preparation
  • Employee Motivation
  • Load Planning
  • Policy Enforcement
  • Performance Improvement
  • Staff Supervision
  • Continuous Improvement
  • Logistics Management
  • Safety standards

Languages

Spanish
Native or Bilingual
Italian
Full Professional
English
Native or Bilingual
Haitian Creole
Native or Bilingual
French
Native or Bilingual
Turkish
Professional Working
Portuguese
Professional Working

Timeline

Warehouse Supervisor

Dave
01.2021 - 04.2024

Janitorial Supervisor

Marry
02.2020 - 02.2024

Customer Service Supervisor

Da
06.2019 - 08.2023

Data Entry Clerk

Billy
01.2016 - 10.2018

Bachelor Of Arts - Accounting And Computer Science

Cch

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Wilmide Mathurin