Wilmin Breneus
Pompano Beach
Summary
Dynamic Housekeeping Supervisor with a proven track record in staff training, quality assurance, and operational efficiency. Committed to enhancing team collaboration and delivering exceptional customer service to drive guest satisfaction.
Overview
15
15
years of professional experience
Work History
Housekeeping Supervisor
The Shore Club
Providenciales
01.2016 - 03.2023
- Supervised daily housekeeping operations and ensured cleanliness standards were met.
- Trained and mentored staff on effective cleaning techniques and safety protocols.
- Coordinated scheduling to optimize staff coverage during peak occupancy periods.
- Conducted regular inspections of guest rooms and public areas for quality assurance.
- Managed inventory of cleaning supplies and equipment to maintain adequate stock levels.
- Collaborated with maintenance team to address facility issues promptly and efficiently.
- Developed training materials to enhance team performance and service delivery skills.
- Implemented best practices for waste management and environmentally-friendly cleaning methods.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Coordinated with other departments within the hotel to ensure a smooth flow of operations.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
- Enforced rules and regulations set forth by management regarding health, safety and security policies.
- Responded promptly to maintenance requests from guests or staff members.
- Assisted with the recruitment process for new housekeepers, including interviewing potential candidates and conducting background checks.
- Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
- Established effective communication between team members in order to foster a positive work environment.
- Communicated guest service scores to drive improvement and higher guest satisfaction.
- Prepared work schedules for associates to promote proper staffing levels.
- Developed training programs for existing housekeepers on topics such as proper sanitation techniques or emergency procedures.
- Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Inventoried incoming supplies and placed items in stock for use by personnel.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Developed training programs to build employee performance, improve employee engagement and increase employee retention.
- Implemented cost-saving measures to reduce operational costs without compromising quality standards.
- Analyzed data collected from surveys or reports in order to identify areas needing improvement in terms of cleanliness or service delivery.
- Managed team of employees, daily progress reports and overall project planning.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Polished furniture and room accessories to keep all areas bright and fresh.
- Reported damage or theft of hotel property to management.
- Explained goals and expectations required of trainees.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Swept and damp-mopped private stairways and hallways.
- Defined and monitored personnel and project schedules to ensure on-time project completion.
Housekeeper and maintenence
Parrot Cay Hotel
Providenciales
09.2008 - 04.2014
- Cleaned and maintained guest rooms to meet high hotel standards.
- Managed laundry operations to ensure fresh linens for all guests.
- Organized cleaning supplies and equipment for efficient daily use.
- Assisted in training new housekeeping staff on procedures and safety protocols.
- Reported maintenance issues to management for prompt resolution.
- Restocked amenities and supplies in guest rooms regularly.
- Collaborated with team members to maintain a clean hotel environment.
- Implemented best practices for waste disposal and recycling initiatives.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Emptied trash receptacles throughout the property.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Interacted pleasantly with clients and guests when performing daily duties.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Maintained and organized cleaning supplies stock.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Disinfected telephones, light switches and other frequently touched objects.
- Responded to requests from guests regarding housekeeping needs.
- Reported any maintenance issues or damage to supervisors immediately.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Followed safety procedures when handling hazardous materials.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Ensured that all health standards were met during cleaning operations.
- Observed proper use of chemicals when cleaning various surfaces.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Returned rooms to occupant-ready status to satisfy future guests.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Scrubbed kitchen appliances, countertops and fixtures.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Provided information about hotel services upon request from guests.
- Organized closets with hangers for guests' clothing items.
- Requested maintenance orders to fix non-working equipment and address room damage.
- Assisted in laundry services including washing, drying, and folding linens.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Swept and damp-mopped private stairways and hallways.
- Communicated with maintenance team on damages to repair.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Sorted and counted linens and organized in storage areas.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Reported damage or theft of hotel property to management.
- Waxed and polished wood furnishings to restore faded appearance.
- Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
Education
Some College (No Degree) -
Martin Luter King College
Cap HaitianSkills
- Staff training
- Quality assurance
- Inventory management
- Safety protocols
- Scheduling coordination
- Customer service
- Team collaboration
- Operational efficiency
- Waste management
- Conflict resolution
- Problem solving
- Effective communication
- Time management
- Attention to detail
- Performance evaluation
- Expense tracking
- Department coordination
- Waste disposal
- Room occupancy verification
- Data archiving
- Employee engagement
- Sorting and washing laundry
- Task assignment
- Performance improvements
- Report generation
- Ordering cleaning supplies
- Customer relationship management
- Window cleaning
- Ironing clothing
- Invoice processing
- Task delegation
- Guest relations
- Team building
- Laundry operations
- Employee evaluations
- Workload prioritization
- Maintenance coordination
- Folding clean laundry
- Health and safety compliance
- Vacuuming and sweeping
- Dusting furniture
- Chandelier cleaning
- Staff motivation
- Pest control
- Mopping and buffing floors
- Housekeeping
- Room inspection
- Sanitation standards
- Inter-department collaboration
- Chemical handling
- Safety training administration
- Cleaning techniques
- Turndown service
- Cleaning practices
- Staff training and development
- Inventory control
- Payroll
- Customer service-focused
- Team performance management
- Budget administration
- Training and mentoring
Timeline
Housekeeping Supervisor
The Shore Club
01.2016 - 03.2023
Housekeeper and maintenence
Parrot Cay Hotel
09.2008 - 04.2014
Some College (No Degree) -
Martin Luter King College