Wilmmie Gerbolinga
1450 Mill Street, Apt 101 Reno ,NV
Summary
Detail-oriented logistics and customer implementation specialist with over five years of experience in international freight forwarding, client relations, and systems coordination. Proven expertise in managing end-to-end import operations, developing SOPs, and optimizing workflows using CargoWise CW1. Strong background in compliance, stakeholder communication, and performance reporting across global markets.
Recently transitioned into the U.S. healthcare industry as a Dialysis Technician — my first medical role in the United States — bringing strong operational discipline, patient-focused care, and regulatory compliance awareness. Currently pursuing postgraduate studies in cybersecurity with a focus on technical operations and risk management.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Dialysis Technician /Dialysis Patient Care Technician
Fresenius Kidney Care
Reno, NV
11.2025 - 02.2026
First medical position in the United States
- Provided direct patient care to individuals undergoing hemodialysis treatment.
- Monitored vital signs pre-, during, and post-treatment to ensure patient safety.
- Prepared and sanitized dialysis machines and treatment stations according to clinical protocols.
- Maintained accurate patient treatment documentation in compliance with healthcare regulations.
- Collaborated with nurses and clinical staff to ensure quality patient outcomes.
- Ensured strict adherence to infection control and safety standards.
Supervisor/ Customer Implementation Officer
Royal Cargo Inc (Head Office)
Philippines
07.2019 - 04.2022
- Managed end-to-end import operations for air and ocean freight accounts.
- Oversaw compliance for newly awarded business implementations.
- Led development and implementation of logistics SOPs.
- Coordinated between clients, customs brokers, trucking partners, and internal teams.
- Optimized billing accuracy through CargoWise CW1 troubleshooting and auto-rating configuration.
- Generated operational performance reports to improve service delivery.
Customer Relations & NPA (Net Promoter Approach)
DHL Global Forwarding
Philippines
07.2016 - 02.2018
Customer Relations Specialist | Feb 2018 – May 2018
NPA Agent – US/EMEA | May 2017 – Feb 2018
NPA Analyst – PH | Jul 2016 – May 2017
- Conducted Net Promoter Approach (NPA) client calls across U.S., Middle East, and Asia-Pacific regions.
- Analyzed customer feedback data to improve service performance.
- Monitored shipment transactions and generated weekly performance dashboards.
- Strengthened customer retention through proactive service engagement.
Education
MBA - Cybersecurity
Edith Cowan University-International (Partially Completed)
Joondalup, WA02.2024
Bachelor of Arts - Aviation Logistics
Philippines State College of Aeronautics
Philippines04.2016
High School Diploma -
Pitogo High School
Taguig City, Philippines 04.2010
GED -
Pitogo Elementary School
Taguig City, Philippines04.2006
Skills
- International Freight & Import Operations
- Customs Brokerage Coordination
- CargoWise CW1 System Administration
- Standard Operating Procedures (SOP) Development
- Regulatory & Compliance Monitoring
- Client Relationship Management
- Data Analysis & Performance Reporting
- Cross-Functional Team Leadership
- Process Improvement (Six Sigma Yellow Belt)
- Patient Care & Clinical Support
- HIPAA & Safety Compliance Awareness
- Cybersecurity Fundamentals
- International Freight & Import Operations
- Customs Brokerage Coordination
- CargoWise CW1 System Administration
- Standard Operating Procedures (SOP) Development
- Regulatory & Compliance Monitoring
- Client Relationship Management
- Data Analysis & Performance Reporting
- Cross-Functional Team Leadership
- Process Improvement (Six Sigma Yellow Belt)
- Patient Care & Clinical Support
- HIPAA & Safety Compliance Awareness
- Cybersecurity Fundamentals
Certification
- Certified International Forwarder – DHL Global Forwarding Philippines (2016)
- Six Sigma Yellow Belt – HCM Nexus (Oct 2019)
- Six Sigma Yellow Belt – Royal Cargo Inc. (Dec 2019)
Languages
English
Professional Working
Timeline
Dialysis Technician /Dialysis Patient Care Technician
Fresenius Kidney Care
11.2025 - 02.2026
Supervisor/ Customer Implementation Officer
Royal Cargo Inc (Head Office)
07.2019 - 04.2022
Customer Relations & NPA (Net Promoter Approach)
DHL Global Forwarding
07.2016 - 02.2018
MBA - Cybersecurity
Edith Cowan University-International (Partially Completed)
Bachelor of Arts - Aviation Logistics
Philippines State College of Aeronautics
High School Diploma -
Pitogo High School
GED -
Pitogo Elementary School