Summary
Overview
Work History
Education
Skills
Timeline
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Wilmorene Mason

Morton,PA

Summary

Adept at thriving in high-pressure environments, I significantly enhanced customer satisfaction at Departurelounge by skillfully managing large parties and unexpected events. My expertise in customer service and multitasking, coupled with a strong ability to communicate and collaborate with teams, consistently ensured seamless operations and positive dining experiences. Resourceful and dedicated High School student with strong communication, problem-solving, and leadership skills. Strong public speaking abilities with proven successes managing multiple academic projects and volunteering events. Well-rounded and professional team player. Seeking opportunities to gain work experience and develop more professional skills.

Overview

1
1
year of professional experience

Work History

Host/Busser/Food Runner

Departurelounge
08.2024 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Camp Counselor Volunteer

Catholic Community Choir
06.2024 - Current
  • Mentored younger or less experienced campers, providing guidance and support as they navigated unfamiliar situations or challenges.
  • Developed strong relationships with campers, providing guidance and support to foster personal growth and selfconfidence.
  • Managed conflicts between campers effectively, utilizing problem-solving strategies to maintain a harmonious atmosphere.
  • Collaborated with fellow counselors to ensure smooth operation of daily routines and schedules within the camp program.
  • Collaborated with the set designer with the set and finding props

Education

Springfield High School
Springfield, PA

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management

Timeline

Host/Busser/Food Runner

Departurelounge
08.2024 - Current

Camp Counselor Volunteer

Catholic Community Choir
06.2024 - Current

Springfield High School
Wilmorene Mason